hfitzchuck
Quick response and resolution to the…
Quick response and resolution to the problem

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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hfitzchuck
Quick response and resolution to the problem
Donald D.
I have been taking it only two days! A little early to see results.
Kristina
Fast and helpful response!
Barbara
I had an issue with a pump. I went through the troubleshooting instructions they sent which did not resolve the problem so this product will be resent to me for free to replace the one not working. This company is amazing. They answer, advise and make sure the customer is satisfied. Any issue will have a resolution every time. I love the app, customer service sending messages to a doctor and checking up with an e-nurse. The support and results I’m seeing with my skin is beyond what I expected. Musely is an amazing company. Thank you Musely from being there from day one and continuing to follow my progress
Response from MuselyOct 22, 2026
Thank you so much for your thoughtful review and kind words! We’re happy our team could help resolve the pump issue and arrange a replacement for you. It’s wonderful to hear that you’re enjoying the app, connecting with your doctor and eNurse, and seeing results that exceed your expectations. Your trust in Musely and appreciation for the ongoing support mean so much to us. Thank you for being part of the Musely community and allowing us to be part of your skincare journey!
Michelle G.
The representative resolved my problem quickly
Response from MuselyOct 22, 2026
We are so happy to hear that your our Support Team was able to quickly resolve your issue, thank you for your review.
Riana
I have melasma and trying lot cream ,treatment but nothing work and this stuff is very good I love it
Response from MuselyOct 22, 2026
Thank you so much for sharing your experience! 💗 We’re so happy to hear you’re loving your treatment and hope you continue to see great results.
Kim
I still haven't received my last order of the cleanser and the day cream. We have moved and I edited the address but haven't received the products yet.
Response from MuselyOct 22, 2026
Thank you for taking the time to share your feedback! We are deeply sorry for any delays with your order, and we completely understand how frustrating this can be. Our Support Team can review your tracking details, check the shipment status, and help determine the next steps to ensure your order reaches you as soon as possible. We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!
Damodar
You provided useful information. Thank you!
Response from MuselyOct 22, 2026
We are so happy to hear that the information you received was helpful. Feel free to let us know if there is anything else we could assist you with. Thanks Damodar! :)