Milton A.
Chat was easy and fast.
Chat was easy and fast.
Response from MuselyJan 19, 2026
We're happy to hear that our chat service was easy and fast for you! Thank you for your feedback; we appreciate it! :)

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Milton A.
Chat was easy and fast.
Response from MuselyJan 19, 2026
We're happy to hear that our chat service was easy and fast for you! Thank you for your feedback; we appreciate it! :)
Lynne
Easy to navigate web site Support staff responsive and helpful Good products.
Response from MuselyJan 19, 2026
We're glad you found our website easy to use, and our support team helpful! We appreciate your positive feedback! :)
Palomaomer
I hot my order very promptly
Response from MuselyJan 19, 2026
We are happy to know your order arrived promptly! Thank you for your positive feedback; we appreciate it! :)
Alvin
I’m unhappy with you not cancelling my subscription- yet sending me an item anyways.
Response from MuselyJan 17, 2026
Thank you for your feedback, and we’re sorry to hear about the confusion regarding your Auto-Refill subscription! Our system is designed to allow our patients to select their ordering option for either Auto-Refill or a one-time treatment. Selecting Auto-Refill schedules the pharmacy to charge, freshly compound, and ship your medication every 2-3 months, depending on your treatment. However, this is in no way binding, as Auto-Refill can be canceled or paused any time within your account! Our system is also designed to send reminders 5 days before every scheduled refill to give patients time to modify their orders. If you’d like further assistance managing your subscription or discussing any concerns, please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot– We’re here to help!
Lois
The dark spot cream formulated for me, really is working. I'm in my 70's and have sun aged spots on my face. I have tried many expensive prouducts over months and months. They never really worked. I have been on Musley for little over a month and notice the spots lightning up. My skin is taking on a more even tone.
Response from MuselyJan 17, 2026
We're happy to hear that you're finally seeing the results you've been looking for! Thank you for leaving a review. :)
Kathy V.
Quick response
Response from MuselyJan 17, 2026
Thank you for your review! We're happy to provide quick and thorough assistance. :)
Niv L.
My melasma keeps coming back. The good thing is that after letting the Musely Dermatologist know this, he changed the formula. Now we wait and see if it'll work out.
Response from MuselyJan 17, 2026
Thank you for sharing your feedback! We are so sorry to hear that you have experienced reoccurrence. Please kindly note that dark spots may return depending on their cause. Hormonal dark spots, for example, will return if the medication is stopped and the hormones have not been balanced. We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
Gina H.
My experience with Musely has been wonderful. Results r the best results I've had. Ive tried the shampoos and other pills and dummies but by far musely is the best.
Response from MuselyJan 16, 2026
We're so happy to hear that Musely was able to provide the results you've been looking for!