MuselyReviews of musely.com

3.92,216 reviews
Salons & Clinics

Musely

About Musely

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.

Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: musely.com
Website: musely.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Musely reviews

2,216 approved reviews, newest moderated first

Laura
Jan 25, 2026
Great customer service
Great customer service - solved my issue quickly.
Response from MuselyJan 26, 2026
We're happy to hear that our customer service resolved your issue quickly! We appreciate your positive feedback! :)
Colz
Jan 25, 2026
Thanks
I had an issue with my product and you made it right, thank you!
Response from MuselyJan 26, 2026
We are so glad we could resolve the issue to your satisfaction. Thank you for your feedback! :)
Mann G.
Jan 25, 2026
It did not work at all
It did not work at all. Used the peel and the spot cream for over 2 months and my melasma hasn’t faded at all. Disappointed.
Response from MuselyJan 26, 2026
We're so sorry to hear that our product did not meet your expectations and that you're disappointed with the results. At this time, we don’t have access to your contact information through this platform, which prevents us from immediately following up to assist you directly. We’ve requested your details through Trustpilot so our team can locate your account and ensure this is resolved to your satisfaction. Once we receive your information, Musely Support will personally follow up to make things right. We appreciate you bringing this to our attention and would love the opportunity to turn your experience around!
JGaz
Jan 24, 2026
Good products and support
I liked how the dermatologist prescribed and gave good instructions on how to use the products. They arrived in a timely manner and in good condition. I would like the product to spread easier and not to feel like makeup primer. I frequently had to use a little more than one pump to completely smooth it to edges of my face. From the progress pictures I can clearly see the spot treatment made a lot of progress. I have very sensitive skin so I have the lower concentration of active ingredient. I also bought the cell repair serum. I can’t say for sure if I have results from this or not. I have more wrinkles than before due to the fact I lost weight while doing the skin treatment. I thought I would notice more firm or smooth, but I can see any results on me. I picked this because I believe in the rapamycin ingredient and had success with it from a different pharmacy.
Response from MuselyJan 26, 2026
We appreciate you sharing your experience! We're glad the dermatologist's instructions were helpful and the dark spot treatment showed progress. We're sorry the product's spreadability wasn't ideal. We value your feedback regarding the product texture and will consider it for future improvements! :)
Veronica S.
Jan 24, 2026
The anti aging booster
The anti aging booster, face wash and face lotion has helped the appearance of my skin looking smoother.
Response from MuselyJan 26, 2026
We're happy to hear that our treatments have helped your skin! Thank you for sharing your positive experience with us! :)
Fran S.
Jan 24, 2026
$$$$ and no real results
Used for many months but no real results. Company keeps promoting other items without any real regard for the results that they say I should be realizing.
Response from MuselyJan 24, 2026
Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. We encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
Kathy
Jan 24, 2026
Quality Products With Great Results
The products are prescription-strength and backed by science, prescribed online by a board-certified dermatologist. The cost is much less expensive than going to a dermatology clinic, and the website has quick and easy ways to earn rewards which make reordering even more affordable. I'm very happy with the results, too, along with thousands of other customers you can connect with on the Musely app. And the customer service is amazing; they're incredibly responsive and helpful if questions arise.
Response from MuselyJan 24, 2026
We aim to make dermatology more easily accessible and are happy to hear you have found this to be the case! Both Musely Support and patients in the Patient Forum are happy to provide help when needed. :)
Brenda
Jan 24, 2026
I had trouble with my first…
I had trouble with my first bottle--which was defective, and I could not get all the product out of the container. The second bottle was fine, and I have a lot of product left. However, the system would not let me delay the next shipment--even though I have plenty of product left. The system says that I should not interrupt my treatment. I'm not interrupting the treatment -- just trying to time the shipments closer to when I run out of product.
Response from MuselyJan 24, 2026
Thank you for your feedback, and we’re sorry to hear about the confusion regarding your Auto-Refill subscription! This can be canceled, paused, or adjusted at any time within your account! If you’d like further assistance managing your subscription or discussing any concerns, please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot– We’re here to help!

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