Martha D.
Ripped me off $20
Editing since I cannot get into Musely “support”: THERE WAS NO “DOCTOR VISIT”! The response was automated and immediate and soon as I clicked on submit, based on my date of birth which was entered before I was charged. The time to tell me No was BEFORE being charged. It is an automatic No. The response below shows how sketchy they are, still. Went all through their survey for a glp-1, paid because it was required at that point, THEN they tell me I am too old for it. I did get a refund but less $20 for my troubles. So, no integrity / a rip-off. They knew my age and what product I was ordering before they charged me!
Response from MuselyMar 2, 2026
Thank you for your feedback, and we apologize for any misunderstanding regarding the Online Doctor Visit fee! This legally required fee accounts for your dermatologist’s time and expertise in reviewing your medical history, photos, and treatment plan. If you’d like additional clarification or assistance, please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot. We are happy to help ensure your experience meets your expectations. Thank you so much and we look forward to having the opportunity to assist you further!