MuselyReviews of musely.com

3.92,216 reviews
Salons & Clinics

Musely

About Musely

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.

Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: musely.com
Website: musely.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Musely reviews

2,216 approved reviews, newest moderated first

lana A.
Mar 6, 2026
Excellent customer service
Excellent customer service. They addressed the issue immediately and were very helpful.
Response from MuselyMar 6, 2026
Thank you for your review! Musely Support is always happy to assist with any troubles. 😊
Penny B.
Mar 6, 2026
This product delivers
This product delivers! It has given me confidence wearing my hair any way I want, not just “ certain “ ways to hide problem areas
Response from MuselyMar 6, 2026
We're so happy we could help you regain your confidence!! Thank you for your review. 😍
Margaret
Mar 6, 2026
The renewal of my prescriptions was…
The renewal of my prescriptions was easy and thorough.
Response from MuselyMar 6, 2026
Thank you for your review! At Musely, we aim to make dermatology more easily accessible. 😊
vin
Mar 5, 2026
Did not work
I used the dark spot cream for a year to treat my melasma. It faded 80% off my discoloration, I was happy. A couple month after I was done with my yearly treatment, the dark spots came back. This is so disappointing, i spent a lot of money on this.
Response from MuselyMar 5, 2026
Thank you for sharing your feedback! We are sorry to hear that you have not been able to maintain your results. We kindly ask that you visit musely.com/upkeep for helpful assistance. Additionally, we encourage you to consult with your designated doctor for personalized advice. We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
Angela
Mar 5, 2026
Customer Service never respond back
I had been using this product for over a year and then received a bottle where the dispenser would not work- therefore I could not use the product. I tried calling the phone number to and left a message a few times and no one calls you back. Then emailed customer service multiple times - they email back and close the ticket with no resolution to the problem. I paid $72 for a product that I am unable to use. Such a bad customer service experience. Not worth it! I know you try and show that you are responsive. You have to leave a message when you call and then they email you with a ticket and then close the ticket saying it was resolved without even doing anything. So you are never actually talking to a person. Why did I not get a call back?
Response from MuselyMar 5, 2026
We are sorry to hear about your experience and appreciate the opportunity to make things right. We are sorry you are having issues with the bottle pump of your treatment. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance. Please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns. Thank you so much and we look forward to having the opportunity to assist you further!
Elise
Mar 5, 2026
Thank you for your support and…
Thank you for your support and flexibility.
Response from MuselyMar 5, 2026
Thank you for your review! We aim to make dermatology more easily accessible and are always happy to help. 😊
Megan H.
Mar 4, 2026
Here’s hoping..
There were some bumps getting started, which was disappointing. After some emails back and forth, I got everything ordered. But I don’t even have my products yet, they just shipped today. Being asked for a review before I’ve started using them seems odd.
Response from MuselyMar 5, 2026
We're sorry to hear about the difficulties regarding your order! Musely Support is always happy to help. Review requests are automatically sent by the system. However, these do not have to be left immediately, or at all if the patient doesn't wish to leave one. 😊
Jane
Mar 4, 2026
Good customer service
Miranda was very helpful with my request. She was Very professional and efficient. The product had been great except for this period due to my severe allergies. I have been using the cream for years but need to stop now until I am healed.
Response from MuselyMar 4, 2026
Thank you for your review and highlight of Miranda's help! ✨ Musely Support is always happy to assist.

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