At Musabela, we are dedicated to crafting premium shoes that prioritize comfort, support, and style, providing a perfect fit for every step of your journey.
Musabela (musabela.com) has 463 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Also known as
musabela.com
Website
musabela.com
Category
Physical Aids
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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These shoes are absolute TRASH. Nothing about them is orthopedic. Cheaply made, and in order to return them they want you to ship them back to CHINA at YOUR expense. They offer you a refund of $20 which is probably what these pieces of garbage are really worth. SAVE YOUR MONEY. THIS IS A RIP OFF COMPANY!
PS: Musabela can save their computer generated reply. They've already fleeced the customer and it means nothing.
Response from MusabelaJun 25, 2024
We're sorry to hear that your experience with our service fell short of expectations. Please reach out to our complaints department at [email protected] to address your concerns and find a solution.
Musabela
Customer Service
KC
Kareem C.
Shoe is perfect
Shoe is perfect. Nice wide width. I love them! They helped me with my knee and foot pain. Comfortable for long distances!
SO
sonflower5b
I would not give the shoes received even one star
I bought two pair so that i could switch them out. Silly me to trust the claims made from the advertisements that bombarded my face book page. Took 3 weeks to get here, and came in a plastic bag, I am desperate to find a new pair of shoes, since the previous ones worn from a different manufacturer are no longer the same. Very cheaply made from China. The sole of the Arvo “running” shoe is hard and shiny plastic cheap looking, the sock bed, at least there was one on that pair, is thin and flimsy, and no way that is wide toe box. The other pair, ortho Sang, the laces came apart the first time I put them on for starters, and true orthopedic shoes shouldn’t be able to be slipped on and off without tying. The sock bed is similar to styrofoam(!) and there are little bumps(!) in that styrofoam sock bed at the ball of your feet. Hot and unhygienic for the foot. Wider toe box but very cheaply made. I thought maybe the lack of sock liner was an oversight, asked them but no answer. And the extra foot liner support? More styrofoam- too tall in the shoe - foot is halfway out of the shoe!! Sure, I can return them, refund me 30% and I get to keep shoes I can not wear(!) or return them and maybe get my money back if everything suits them or they ever get there…
Response from MusabelaJun 25, 2024
We're sorry to hear that your experience with our service fell short of expectations. Please reach out to our complaints department at [email protected] to address your concerns and find a solution.
Musabela
Customer Service
BW
Brock W.
These shoes function just like they say…
These shoes function just like they say the will...and for a better cost than the name brands. Comfortable, stylish, easy to take on and off. I wear these shoes all day and find them to be perfect and surprisingly comfortable! Would definitely recommend these shoes
TP
Tammy P.
They are not well made
They are not well made. Have little support for your feet. Have to pay return to China, won't tell you how much return will cost you.
Response from MusabelaJun 21, 2024
We're sorry to hear that your experience with our service fell short of expectations. Please reach out to our complaints department at [email protected] to address your concerns and find a solution.
Musabela
Customer Service
OJ
osalinda J.
Im so pleased with these shoes
Im so pleased with these shoes. I suffer from neuropathy and finding the perfect shoes seemed so difficult until I discovered these. Great fit and Extra wide width. These are the most comfortable and supportive shoes I ever had. I will continue to reorder
SM
Sung M.
No breakin period
These shoes are so comfortable right out of the box! No need to break them in. Strong arch support and fit good. They are also very stylish. I got the pink and grey ones.
LS
Lyn S.
This has to be a fraud company out of…
This has to be a fraud company out of China. Shoes did not fit & I wanted a refund but I'd have to ship them back to China? No U.S. address which should tell you something. Got screwed out of $40 & a lesson learned. PLEASE DON'T DO WHAT I DID.
Response from MusabelaJun 18, 2024
We're sorry to hear that your experience with our service fell short of expectations. Please reach out to our complaints department at [email protected] to address your concerns and find a solution.
Musabela
Customer Service