MunchPakReviews of munchpak.com

We've been subscribers for over two years, and we've enjoyed every box! I don't think we've ever had a snack repeat...10 snacks a month, 12 months a year, that's 240 unique treats (and 48 Family Munch Pack Ratings Nights.) I've only had to reach out to Customer Service once, for an issue that was clearly with my post office. CS was super helpful, and even followed up a couple days later.

This company does not back their orders. They refuse to track undelivered orders. They pawn the deliveries to third parties and then refuses to follow up when they aren't delivered. My package said delivered and it was not. They pushed everything back to me to track it and file a claim. Avoid this place at all costs

Box arrived a whole 6 days early, very happy with it, only complaint is that they charge $6:50 for sodas and I only got one can, but even then I can’t really get mad, didn’t realize how small the boxes were

I’ve ordered munchpak before, and it’s always been fine. This last one I received had broken open candy, and crushed pretzel sticks. I contacted customer service. They responded fairly quickly and asked for pictures. I sent pictures over, but did not get a response. I sent them again, to make sure my phone didn’t glitch when I sent them, still no response. So I replied again to their last email asking if there was going to be any further contact regarding my issues, still no response. I will not be ordering from. This company again. I’ll have to go to one of their competitors instead. UPDATE: I finally received an email stating they were going to send a replacement box out on July 1st. As soon as I received that email, another one popped up asking for feedback. I clicked on the link today, 5 days later, and it was invalid. I have not received any information of this new box that is supposed to be shipped out.

I also found this company very disappointing. I ordered a package for my father as a gift, did not get an email to cancel and when I did I went on their website but it took several days to cancel and they charged me and when I requested a refund they were rude and unhelpful. Snacks were OK at best.

Very disappointed! They do not have an 800 number to speak with anyone. Not even a phone number. My wife brought it to my attention that they were going to deduct $155.40 from our account. I had bought my grand kids. A yearly subscription through Covid. We decided to cancel this. For three days and several emails, they continue to say they had no service under my name. I had to send a pic of my checking account and then they still said they didn’t have any record. The day they removed the money from my account, they told me they had found it and they can now cancel it but there is no refunds! I was livid! I would not recommend doing business with this company. 1. No for phone service to take direct complaints or praise. 2. Nothing but a run around, with no refunds. They haven’t even sent the package to my grandkids but they won’t refund my money to my checking account! I am done with munchpak forever! We are senior citizens on a fixed income and for three days and nine emails I got nothing but the runaround and feel I lost my money because of their inability to help the consumer in a quick and efficient manner!

Snacks were terrible. I got a 3 month subscription for me and another for a friend. The second month, the one tasty thing in the box was Doritos. Like I can’t get all the Doritos I want every day. Their customer service email was really frustrating to the point of being real jerks.

I tried to get a 3 month subscription as a Christmas present for someone. The order went through and I received a confirmation email. Normally it was supposed to ship within 24 hours but as it was 8 days before Christmas I was prepared to give them a little leeway. But weeks went by and I never got a confirmation email saying the order was shipped. There is no way to check this information online (like every other company provides). I opened a ticket with their customer service because there was no other way to contact them and waited days to receive a response. I was told that my order was "entered incorrectly" and so it was flagged and cancelled (without any notification). Why would I have received an order confirmation email in this case and if something was wrong why wasn't I notified? I just followed the prompts, how could I enter the order in wrong (and have it go all the way through)?? I go back in a few days later to retry my order and I see the first order on my account as with a status of "processing". Each time I try to click on different areas of my account it forces me to sign in over and over again... I placed the order again after clicking on the link "give a gift"... but the email goes to me as if I was the recipient. Is this a new company that doesn't understand technology?? I don't understand why their site and customer service is so bad. I will be sure to check my bank account to make sure I wasn't charged for the first order.