MunchPakReviews of munchpak.com

From the very start of my subscription in Jan 2024 I had trouble with my deliveries. I had to continuously remind them that I hadn't received my order. They kept giving excuses i.e. your shipment label went to the other warehouse. Late shipments after late shipments. I repeatedly asked for my money back for the remainder of the shipments in my year subscription. They would only send another box late or extend my subscription by the missed months. The last shipment I received was in Dec 2024 labeled Oct 2024. They owe me for 4 shipments on the year subscription. I told them I didn't want any more boxes just a monetary refund for the part of the subscription I didn't get. Nothing. I sent emails asking to call me. Nothing. They got away with over $120. I don't care if there's new management/owners. If they buy a business, they own all of it, including dissatisfied customers.

It is a scam. They took my money, promised to repay me and never did. DO NOT USE.

I paid about $250 for a one year subscription for my granddaughter. She only got 5 boxes!! My numerous emails have been met with apologies and excuses. NOW they just ignore me. What a huge disappointment. for a little girl.

Never received my package, marked as delivered. No way of tracking through the shop app. Will never order from company again as they also don't have an option to cancel your membership on their website nor do they respond to support emails, please use anyone else besides munchpak as they do not have it together and are only interested in trying to scam you for your money.

I ordered with MunchPak and they took forever to send me my items. The best part is when I finally got what they sent, it was a completely different snack box from a different company, and it was way smaller and cheaper than what I ordered(Also the snacks were awful and cheap, like gas station level). MunchPak are SCAMMERS do not order from them. I had to do a chargeback because they would not answer emails.

Purchased a 6 month subscription last year and then in Dec I got an email saying they had charged my account again for a subscription that I never agreed to. They continue to charge my account but will not respond to emails and we never have received a box since they renewed the subscription without my permission. I have to cancel my cc just to get them to stop charging my account. DO NOT ORDER FROM THIS COMPANY!!

We have not received a box since April 2024. I emailed in the Fall and got a kind response from Maria apologizing, informing of a new ownership and saying they would extend the subscription for 6 months at the next level box. Got a notice that a box had shipped but have not received anything. I have emailed numerous times since with most recently requesting cancelation and a refund for the missed months. There has been no response. When I log onto the website, it shows no subscriptions ever. We have had a subscription for 4 years. It is so frustrating that a business can continue to operate in a fraudulent manor such as this.

If I could give no stars at all I would. Total Scam now, use to be great but no longer the case. Months and months with bs excuses that they say things are out of their control but if that’s the case they shouldn’t take orders and anyone’s money. They should say out of stock due to issues. Still taking everyone’s money with no intent of sending it is illegal and a scam. They also like children and true scammers will delete and block everyone’s comments on social media so they can continue posting and false advertising to scam more people. Awful and I’m sure they will be prosecuted and shut down very soon. Me along with other people I’ve spoken with have contacted the BBB.