MunchPakReviews of munchpak.com

Since being owned by Baron (BK) Hopgood, Renzo Campanella, Aaron Budd, and Jonathan Evans, the company has gone downhill. Orders have been delayed, and subscriptions for customers who ordered before switching to Shopify weren't transferred to the new system, nor were the customers notified of this. Multiple vendor invoices are months past due, and some former employees and contractors have yet to receive final payment after months of being told they would get paid. Overall, the company is being run unethically, and I'd recommend that you support a company like Universal Yums.

I wish I went with literally any other subscription box. I wanted one a month for three months and ordered it in November. It is the end of MAY and have finally received three boxes. Even when I contacted them about it and they realized they weren't sending me the second and third boxes, it took over a month to receive. Plus, now I can't even log into my account, or change my password and they said they're entire system is down. It has been like that for many days. I couldn't check on my subscription at all and had to contact them. However, only the 9-5 chat will help, any other means of contacting them gets ignored. The Content of the Boxes: Terrible. Half of it I could just get at the grocery store. If it was at least good or unique I would be a little happy, but it was almost all so mid. Plus they're supposed to send you a card that tells you what the items are and the origins and they didn't even send that with the last box.

As other have stated we received no delivery for March and support was no where to be found. They sent a google doc asking for you to select an option for reimbursement for the no show box. The form was confusing and I'm still not sure exactly how I will be reimbursed for that box. This we received our shipping email April 27th stating the next box was on it's way and would ship out in 24 hours. Didn't receive a shipped email for over week. Tracked the package and two days later it still only says "label created". I contacted support to no avail. I've now reached out via facebook and Linkedin to see if I can get an update on my questions. Also can't get into the online portal and when you ask for a password reset email it never comes. I'll wait a few more days to see how this pans out but if no respose I'm going to call my credit card company to reverse the charges and block them for charging my card in the future.

I bought this for my daughter for Christmas 2023. I paid upfront $228 for 10+ snacks for 12 months. First box was exactly as they said, second box had 7 snacks thrown in the box, third box just like the first, fourth box shows label created but never left the facility. My account has been deactivated by MunchPak with no warning or explanation. I have messaged them multiple times and nothing. $228 for 3 of the 12 boxes is a big fail!

Don’t do it!!! So many problems with this company. When they missed an entire month, customer service was no where to be found. I’ve emailed, messaged, tried everything. What a waste of money, I wish I used universal yum instead or anything because this was embarrassing to give a gift that doesn’t follow through.

For years we have loved munchpak. I have been on a subscription for a very long time. I noticed recently the name changed on the billing, assuming they were purchased or sold. Around the same time things got hairy. I have not gotten March or April's boxes. I was emailed and advised I would get two boxes for free. I was charged yet again with no box. I have emailed approximately 3 times and no one responds. I had to open disputes through PayPal. I will be cancelling my subscription if this isn't resolved.

Worst customer service experience ever! It took 3 different email attempts to get someone to respond to my issue. I received the first box and then never received anything after that. I paid for a full year subscription up front. They lied to me and said there was an error when they switched over to a new software program and some customers info got lost. My account said it was on hold when I checked online. It was paid in full so it should have never been “on hold”. Their solution was to resume shipping on a new schedule making up for the missed 2 months. I was not satisfied with that, I expected them to do something to make up for their mistake. The customer service rep had no intention of doing that at all. She would rather see me cancel and offer a refund than to fix a small mistake that they made. Would not recommend to anyone.

My first time receiving Munch Pak, I am so excited to try all of them. This is a gift from my daughter.