MunchPakReviews of munchpak.com

For years we have loved munchpak. I have been on a subscription for a very long time. I noticed recently the name changed on the billing, assuming they were purchased or sold. Around the same time things got hairy. I have not gotten March or April's boxes. I was emailed and advised I would get two boxes for free. I was charged yet again with no box. I have emailed approximately 3 times and no one responds. I had to open disputes through PayPal. I will be cancelling my subscription if this isn't resolved.

Told I had expected delivery today, yet still hasn't been recieved by USPS. Although they have had my item for a few days now an are only 30 minutes away. Where is my package at? I'll come get it myself with it being so close!!! ***UPDATE*** Package arrived 5-3-21. I also want to add that I live in an apt, an they say your box will be delivered to your front door but it was left at the leasing office instead. Giving 2 stars now b/c at least the treats aren't bad. First and last time buyer!

The snacks were generally delicious, but 40% of them I already knew and had in my country anyway. But the worst is customer service and shipping. They promise to ship it within 3 days. They do it after month, explaining themself that their machine is broken (every freaking time). Then eventually instead of arriving after a week, it comes after 3 months. When I don't need it anymore. They don't do refunds, they don't give you anything extra for not keeping their promise to ship it fast. Horrible customer service. After two messages they stop replying to you, even if they automatic message comes, saying "ask us if you need any help". Not recommended!

When I first ordered from them the first package was great the second package I noticed there was some expired foods when I showed them proof of photos that some of the items were expired they refused to issue me a refund stating that none of their foods are expired and they don’t give out refunds. A few months ago they were offering a discount so I decided what the heck I’ll order again upon ordering I looked at the food and you begin to realize that you start getting the same items the same type of items just from different countries if that makes sense so for example they’ll put a bunch of corn products in there but it’s the same type of item you can get in America they put sweet candy that you can get in America but it’s a different brand in Japan. The snacks begin to repeat themselves and it gets old after a while.

Not happy - I ordered a 6 month subscription and the first 2 boxes were great- the 3rd was so/so and included a few “replacement” items for items I was actually looking forward to. But whatever - I don’t care... now with the 4th box never made it to their distribution center and I had to reach out to them after 15 days only to have someone say they’ll resend me one... the resent one took almost an additional 15 days for it to get to me. 3 items were in total crumbs and I couldn’t even eat them... now I’m on box 5 and the same thing is happening with the box never making it to their distribution center ... but this time they’re giving me the runaround about resending me a box they lost! I’m aware that there is an issue right now with the postage, but I cannot blame UPS when UPS hasn’t even gotten the box!

I know everything is expensive to ship from the USA, however for a total of nearly £20 I was expecting more than one small cake bar, a strip of bacon covered in chocolate, a small bag of gummys, a seaweed flavoured wotsit and a bag of puffed seeds that has about 5 pieces in it. Cancelled my membership immediately, was expecting higher quality stuff and have been really looking forward to it arriving however I am incredibly dissapointed. Delivery time took 8 days, don't know if that is good or not.