Multiplay GameserversReviews of multiplaygameservers.com

4.3789 reviews
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Multiplay Gameservers

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About Multiplay Gameservers

Multiplay Gameservers is listed under Gaming.

Multiplay Gameservers (multiplaygameservers.com) has 789 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: multiplaygameservers.com
Website: multiplaygameservers.com
Category: Gaming
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2023.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Laurence

Apr 11, 2018

A complete loss of data

This is the third or fourth server I've made with Multiplay. In the past, I have been incredibly happy and satisfied with the quality of the servers. However, when my entire Minecraft server was essentially wiped, and the world file corrupted, fairly unimpressed. Because the servers backups had been wiped, there was no way to go back to an earlier file to avoid the corruption. I reported the issue 14 days before I actually finally got a conclusive answer that my server being wiped, was probably what happened. I didn't always have time to message back straight away, but I went back and forth 13 times before I was even told this might be what happened. I had to keep re-explaining the issue since for almost every ticket different support people answered it, and hadn't read the previous. Additionally, one of the support staff wasn't even aware that Clanforge did auto-backups for the worlds. Being told that the data was completely unrecoverable, and that there were no backups of the data on Clanforges side because it would increase costs, was quite the shock. This is so far from industry standard. Was unimpressed with how blase the support staff handled this. With absolutely no way to get back the world that had thousands of hours, months of progress, and the fact that other people had paid for the server too, I'm incredibly unimpressed.

Response from Multiplay GameserversApr 11, 2018

Hello Laurence, We have apologised as much as possible about the issue we has between 28/03/2018 and 31/03/2018. Unfortunately all our backups for those few Minecraft servers were lost due to servers being incorrectly cancelled. We do however provide FTP access to both your backups and your server files for you to be able to create your own offsite backups. Again we apologise for the issue and have done everything we can to do right. Thanks for your feedback. -Magnus