Theresa Minkie C.
I wrote a review in August of 2024/I am rewriting a new 1/14/25.
I wrote a review in August of 2024. I would like to rewrite this review as I feel my anxiety was pointed at the company and it was really one individual. In December of 2023 the company was experiencing growing pains. I had signed up to receive Ozempic for weight loss and my experience was extreme sickness in a very short amount of time. I was frustrated from not getting the follow through I was expecting. A new person with exemplary customer service skills by the name of Jamie contacted me and changed my entire journey. She spent numerous amounts of time to make sure that she trouble shot every aspect of my bad experience. She was a shining star that walked me through these terrible side affects I was experiencing. I moved on to a new medication after stopping Ozempic for two months. Jamie was there again to walk me through this new journey I was about to take on. Unfortunately, there were small and different problems that occurred. I call in one day to speak with her and she didn't answer the phone it was a machine referring you to another number. When I called and had to leave a message. A call was not returned for at least a week. At this point i wonder if I should move on, and all of a sudden I got a call and from the on the ugliness this gentleman (I use that word loosely) who answered the phone. His name was Matt. He claimed to be a Manager. I stated the issues I had been having getting in contact with anyone. I explained I really needed to speak to Jamie. He preceded to brutally describe her shortcomings with the statement "We fired her and she spent way too much time with everyone." Me coming from an HR background I was repulsed by the defamation of character he exhibited. When I let him know I did not agree with his explanation, but was just disappointed and wanted to speak to a Manager. He was argumentative, set in his ways, and threatened me and said "How would you like me to send your money back to you and have you be on your way?" as he was raising his voice. He then hung up on me. He called back 5 minutes later knowing what he had done to me and lied and said we must have been disconnected. This man should have been fired immediately, if not for anything else, but to put the company at risk. I wanted to know who his Manager was and he said the owner. I never got a call back because it was hidden from the owner. Needless to say (Robert the owner) was finally notified of my terrible review, and he found his way to call me and speak. He apologized profusely and swore this would never happen again and would handle my case personally, and he has. I highly recommend Matt be fired and you all enjoy the new and improved team at this office.