MultiMedRx LLC. (MMRX)Reviews of multimedrx.com

Iwould give this company zero stars if I could. Their customer service and case management are terrible and almost completely nonresponsive. I have spent months dealing with problems getting refills and trying to get someone to return my calls. The only live people I can usually reach are after-hours representatives, who can only leave a note and promise a callback. No one ever calls back. Last month, I canceled my account—or so I thought. On 10/7, my case manager texted me saying my card would be charged $597 on 10/8 for a physician service fee. I immediately called customer service four times and was never connected to a live representative. I responded directly that I did NOT authorize the $597 charge, did not agree to automatic shipments, and no longer wanted to do business with this company. About an hour later, I received a text saying my shipment was already on the way and that my card had actually been charged on 10/6. Completely unacceptable communication and customer service. After months of frustration, I would strongly recommend avoiding this company.

JUST DON’T!

MMRX took 299.00 out of my account on 8/27 after I had canceled my services with them on 7/29. I have been emailing and calling them since 8/27, with no resolution yet. I spoke to a customer service rep last friday, 9/4, and was promised a refund would be happening soon. Soon? That is very unprofessional. They were super quick to take my money but are not refunding it back quickly at all. Sad part is, i enjoyed the services i had with MMRX, it just got to be too expensive. Hence, that is why I canceled in JULY!!!!

I spent over $400 for a 3 month supply tirzepatide 12.5! I am extremely disappointed I haven’t lost a pound! They will remove this review because they don’t want any negative reviews It’s all false advertising just to sell you there product and if it didn’t work they will refund you yeah right I like to see that it’s all hype

It’s been a month and no refund. This company it’s a fraud.

My experience with Multi-Med RX started out positively. The representative I worked with, Fredrick, was helpful, shared his personal experience, and recommended that I purchase a higher dose of the medication. I paid for the original order through Zip and used my debit card separately to cover the approximately $30 difference for the increased dosage. That debit card was never saved to my account. When the medication was delivered, it arrived at my home at approximately 1:00 p.m. while I was at work, and I did not get home until around 5:00 p.m. I texted Fredrick to let him know how long the medication had been sitting after delivery, and he told me it was fine to use. I relied on the guidance I was given. Unfortunately, I was unable to use the final two syringes because the medication had become congealed. I cannot say for certain what caused the issue, but I was unable to use two weeks of a four-week supply, despite paying extra for the higher dose. I still have both unused syringes stored in my refrigerator in case the company needs to inspect or verify their condition. About a month later, I noticed an unexpected $299 charge on the same debit card I had only used to pay the approximately $30 dosage difference. I called Multi-Med RX to find out what the charge was for and was told that someone would call me back, but I still have not received a clear explanation. My biggest concerns are that half of my medication was unusable, I was charged an unexplained $299 fee, and a debit card that was never saved to my account was charged again.

First of all I'm even sure what I am getting as it has not helped decrease my appetite as did the previous company. Communication is very difficult. I was assigned a care coordinator who never returned my calls, texts or Emails. He denied receiving them which is not true, I left messages with their answering machine, texts & Emails. Unlike the other company I used they need you to request when you need a refill. As a result of this poor communication I missed a few weeks. This is without a doubt the worst company I have ever dealt with. DO NOT USE THEM!

No results from the first injection.