Wen H.
CATHERINE CASTILLO AND MATTHEW OSTROWSKI2 CARE COORDINATOR…
MATTHEW OSTROWSKI2 CARE COORDINATOR NEVER REPLIES TO HIS EMAILS AFTER I HAD QUESTIONS WITH NO REPLIES. CATHERINE CASTILLO NEVER RETURNS CALLS EVEN THOUGH SHE SAID SHE WOULD ON QUESTIONS. SHE SOUNDED LIKE I WAS BOTHERING HER WHEN I DID GET AHOLD OF HER. AFTER A WEEK OF CHASING HER DOWN TO LET HER KNOW THAT I PAID FOR ZEPBOUND AND THE EMAIL SAID THEY WERE SHIPPING SEMAGLUTIDE. CATHERINE SENT ME AN EMAIL (WHICH SHE DOSENT REPLY TO EITHER) SAYING I HAD TO STATE I WAS CANCELLING, WHICH I DID. I CALLED AND TOLD HER THAT WAS DONE AND SHE SHE WOULD LOOK FOR THE EMAIL. SHE DID CALL BACK ONLY TO LET ME KNOW THAT SHE FOUND THE EMAIL. DID I WANT ANYTHING ELSE? I STARTED TO SAY SOMETHING BUT SHE CUT ME OFF AND SAID I WAS ALL SET. NO PROFESSIONAL. VERY RUDE. I HAD TO FIGHT TO GET A REFUND FOR SOMETHING THAT WAS AN ERROR ON THEIR PART. HORRIBLE WAY TO DO BUSINESS.




