Linda T.
Matt saved a client!! To be honest am I was ready to cancel my…
To be honest I was ready to cancel my subscription after 6 months because every time I called in I got someone different and they all gave me different information. After spending probably an hour on the phone last night dealing with different people I was done!!!! I called in today to say my goodbyes and I just so happened to get Matt Ostrowski on the phone.He asked me what was going on and after explaining the problem he answered what no one else could, within 3 minutes the problem was solved!! I couldn’t believe my luck that he happened to answer my call! At the end of the conversation I asked him if he could be my agent because after the craziness I went through last night I had had enough! I’m so happy and I’m looking forward to my future with the program now! Thank you Matt for spending a little while explaining what no one else would or could!If it was up to me I’d give you a raise!
Response from MultiMedRx LLC. (MMRX)Feb 12, 2026
Thank you so much for taking the time to share your experience so openly and honestly. We truly understand how frustrating it can be to receive inconsistent information, and we appreciate you giving us the opportunity to listen and make things right. We’re very glad to hear that Matt was able to step in, take the time to understand your situation, and provide clear answers that helped resolve the issue quickly. Providing consistent, thoughtful, and supportive communication is extremely important to us, and your feedback helps us continue improving that experience. We’re grateful that you chose to stay with the program and that you’re feeling confident moving forward. Thank you again for your patience, your trust, and for recognizing Matt’s dedication. We’re here to support you and look forward to continuing to work with you. — MultiMedRX Team