MudifyReviews of mudify.com

About 3 weeks ago, I purchased Bilstein 5100’s and a pair of upper control arms for my 26 Tacoma. Biggest reason I ordered through Mudify was because it was the only website where it said “In Stock and Ready to Ship”. After a couple days of not getting any delivery eta, I reached out to customer service. I was virtually greeted within an hour by Hector Esculpi and he kept it real with me. The website had a bug and several out of stock items were currently on backorder. He never once hesitated to answer any questions I had about any sort of update regardless of my youthful impatience (ignorance). He even sent me a hat for my troubles 😅 Amazing to know there’s still customer service departments who continue to serve unconditionally through thick and thin. Thanks Hector! Looking forward to these shocks 😎

Every person I interacted was knowledgeable, super professional, and answered all my questions. To help get me set up right. I even called to check and ask questions about shipment and the staff on the phone was super awesome and made sure I had my questions answered. The free shock assembly service on the website was a bit confusing, I ended up ordering a set of new top hats that I didn’t end up needing as it was confusing figuring out the online layout on the website for how to make sure that I choose the free shock assembly. I ended up returning the top hats. The guy on the phone took care of it for me though and all was good. I love my arb mt-64 shock set-up and I appreciated all the prompt communication from the staff and awesome customer service.

Listed and advertised lift recommendations didn't add up to what I ended up with after chatting with customer service it was obvious I was stuck with what I had and it was what it was

Customer service was really helpful. Parts that i ordered came in how its supposed to.

I had made a mistake on an order, I hadn't verified it was the rim i needed and had prematurely ordered. Once realized what I had done. I emailed. Their service team. They replied so fast It was like there waiting by the phone for my call, so to speak. They halted the order immediately and refunded it back. With an additional email they had sent confirming cancel with all the info on the order in case it was the one I needed so I could reorder. Even assured me if the item had already been processed thru the warehouse they'd walk me thru a free return. Luckly it wasnt but that how assuring the customer service was. They were professional and kind. THE BIG THING WAS THE QUICKNESS of handling the situation. With no problem.the entire situation from email to resolution was less than 10 min. Thank you, and I would recommend their service. You won't be disappointed!!

Unfortunately the add-a-leafs that I ordered were stolen during transit via FedEx. Miguel and Hector understood how disappointing and frustrating the situation was, and they provided amazing customer service. They helped me navigate the replacement and offered solid support throughout the process. I wouldn’t hesitate to do business again with them in the future!

Hector from customer service was top notch best customer service I've even dealt with if you have an issue or question don't be afraid to ask

Quick response on questions and fast shipping!