MudifyReviews of mudify.com

Everything went wrong. They did not send two of the four shocks I ordered then took weeks to send the next two. I ordered according to my profile but was sent the wrong shocks for a different generation of truck. I had opened the shocks and disposed of package prior to attempting install and when I discovered they did not fit because they were for the wrong vehicle they denied an exchange. All of this took many, many emails and messages and several weeks. The worst service I have ever had. Over $500 wasted!!!

They have a wonderful website interface, and when I called I talked to knowledgeable people and didn't have to navigate pushing many buttons talking to robots. Excellent customer service!

I spent $2100 on a lift kit from Mudify. They incorrectly assembled the front struts resulting an issue noted by my mechanic even though picture where submitted prior to installation, Mudify refused to back their product and correct the situation. All communication from their customer support were AI generated responses. After 3 weeks, the company closed the case citing that because the old ones could not be returned to the manufacturer, they refuse to provide a remedy, despite the evidence. Avoid this company at all costs, or you will be out a significant amount of money as I am. Please reach out to me directly if you would like to see the pictures of their product as it came out of the box! I reached out directly to ARB, to find a remedy for the situation created by this atrocious business.

Spoke to Miguel on the phone regarding a lift kit for an lc200. All questions were answered taking a great deal of time and patience. We ordered the parts. Shipping was fast and even though there was a slight delay on some of the rear components, Mudify was prompt with the follow-up and shipped fedex. Highly recommend.

After I ordered my suspension kit I got a message about an issue with the front suspension lift height and we cleared it up before they assembled them. It was my mistake for not choosing the correct height adjustment. They saved me a big headache down the road. Later I had a question about a tracking number. FIVE minutes after I sent the email I received a response and it was handled. These guys really seem to be on top of things. Highly recommended.

It does not get much easier than this. They were helping me on a Sunday or at least helping me with my order. Then Monday they reached out to me first thing in the am with a follow up call. Well done over there at Mudify

Great communication with customer service within 1 hour refunded immediatelyto purchase on alternative payment. Fast shipping, quality product! Followed up with assistance after purchase.

I kept seeing ads from Mudify, so when the time came to upgrade my Gladiator’s suspension, I decided to give them a shot. Their website has plenty of options, so I called to make sure I ordered the right parts. Eddie answered the phone, the same guy from the ads! He immediately began answering my questions while asking plenty of his own to better understand my build and driving style. I quickly realized there was a lot I hadn’t considered; I honestly thought all lift kits were created equal! Eddie put together the perfect à la carte suspension setup for my rig and earned my business for the wheels and tires as well. My Gladiator now drives better on 37s than it did the day I drove it off the lot! I’m extremely grateful to the Mudify team and especially to Eddie for his knowledge and guidance. I’ll definitely be back soon for Stage 2 of the build!