MudifyReviews of mudify.com

Listed and advertised lift recommendations didn't add up to what I ended up with after chatting with customer service it was obvious I was stuck with what I had and it was what it was

This company mudify I ordered upper isolators for my rear coils. They sent no updates at all it just arrived and inside the box was just two bump drop isolators no packaging obviously used and dirty. $180 for someone else’s used shit. What a joke.

I kept getting told one order was on its way and it did not even show fulfilled yet for a few days. item took several weeks to get here when other items came quick that were ordered at same time. I ordered a suspension lift but it came with no instructions and no torque specs. zero help on how to install. customer service was nice just not much help.

Very fast shipping. The box was thrashed when I received it. That’s not 100% Mudify’s fault, however, the box was so poorly packaged and secured it was inevitable to be damaged. My main issue is that I clearly requested the coils to be installed and they weren’t. Frustrating…..

I will start off with the good. Then the bad. Pros: Easily navigable website. clean look. Competitively priced stock. Decent inventory of parts overall. Good sales sometimes. Cons: Customer service, which when I say this, I do consider the many good reviews about their customer service. In my experience it was one of the worst companies I've dealt with. I'm not sure if they've switched owners/business practices but, it was and still is very much a challenge getting, at least the agent I was assigned, to respond. It has been over a month and I still have not found a even close to reasonable middle ground to the issue I initially contacted about. Even then disregarding the issue entirely, response time could very much be improved. Also felt that after the second time of receiving accurate measurements and data about the vehicle. The issue itself was rather to a point where it very much felt as if it was my loss and that there wasn't the initiative to understanding it so it didn't happen in the future for others. Shipping was another thing. I'm not going to totally be stingy about this as its semi-out-of-custody of Mudify. One part of the shipment arrived at a respectable rate, while the other half, the more expensive half, arrived two weeks later looking like it was thrown around, put back into another box, and then stapled back up with a little bit of heavy paper as security to $1000 shocks(not including the other box which had the same packaging).