MudifyReviews of mudify.com

Everything went wrong. They did not send two of the four shocks I ordered then took weeks to send the next two. I ordered according to my profile but was sent the wrong shocks for a different generation of truck. I had opened the shocks and disposed of package prior to attempting install and when I discovered they did not fit because they were for the wrong vehicle they denied an exchange. All of this took many, many emails and messages and several weeks. The worst service I have ever had. Over $500 wasted!!!

I spent $2100 on a lift kit from Mudify. They incorrectly assembled the front struts resulting an issue noted by my mechanic even though picture where submitted prior to installation, Mudify refused to back their product and correct the situation. All communication from their customer support were AI generated responses. After 3 weeks, the company closed the case citing that because the old ones could not be returned to the manufacturer, they refuse to provide a remedy, despite the evidence. Avoid this company at all costs, or you will be out a significant amount of money as I am. Please reach out to me directly if you would like to see the pictures of their product as it came out of the box! I reached out directly to ARB, to find a remedy for the situation created by this atrocious business.

Horrible customer service. Order parts and it took a week for them to let me know they were out of stock. They said someone would contact me about a replacement. No call no email. So I’m ready to order from a different company. I call to ask for a refund. I get a call ask about a replacement part. I said no, I asked for a refund. Customer service was irritated that I would pander to their sluggish request to get a new part. After a week and a half, no refund me so I can get the parts I need from a better company.

Hello, I just wanted to express my frustration with my experience with your company. First, I had paid for the coil springs to be assembled but received the coils and shocks separately with no top hat. Next, the 3" Dobinsons lift for my Frontier got nowhere near 3". And the greasable pins advertised in the photo of the kit did not arrive until I requested them..after I installed the lift. And finally - I had asked someone there at Mudify about UCAs and they recommended the SPCs. We ended up having to cut and Dremel a significant amount of the truck's frame away in order for those to fit properly. It would have been really admirable if your staff just told me straight up that Z1 sells UCAs which do not require such modifications. Overall, your responses to my problems have been good. But the problems should not have been there to begin with. I spent $3500 with your company... Not ok. I will not recommend your company. Your errors cost me a few hundred dollars of extra labor to have the lift installed and then revised. And will likely post a real, honest review of my experience.

When ordering a full new lift suspension kit for my 4Runner, I reached out multiple times regarding questions I had with fitment and certain details on the products I was ordering. I did not receive any responses. When I placed my order, everything was listed in stock, ready to ship. I am contacted several days later telling me that one of the items is back ordered, despite everything I ordered listed as in stock. When I reach out half a dozen times to get some sense of timing on the back order, again no responses via email or call backs. I finally get ahold of someone that says the remaining shock on my order will be back in stock at the end of the week. I reach out the following Monday to ask if in fact the part is back in stock and shipping, as I had been told, and after calling multiple times and leaving messages I finally get ahold of someone that says they actually don’t have an estimate on when the final part of my order will be in stock. I then ask to cancel the remainder of my order to seek it out elsewhere. It takes another half a dozen calls and messages throughout the week to actually have that last part cancelled from my order. Also, throughout the entire process, I never received any shipping notifications for the parts that actually did show up, which seems like every single business, besides Mudify, provides their customers. Very disappointed with the immense lack of customer service and the total disregard for paying customers. This was my first order and will definitely be my last.

Well to start they ship with FedEx so that's a red flag for your stuff not showing up and than it will take a million calls and so much frustration to try and find or receive the package it was the worst experience of my adult online ordering and I'm damn near 40 then trying to get refunds takes for ever as well and then they don't even return the invoiced amount making you call one million and one times I will never by parts from here again and word of advice source them from somewhere in town I could have had my suspension kit in a few days instead of a drawn out 2 month process with lost packages refunds and phone calls everywhere NEVER AGAIN

Accidentally ordered an item, sent email to cancel right away (within 3 minutes) because there was no cancel option, they didn’t email me back until it had shipped and now I’m stuck paying return shipping on a heavy item that I don’t even want.

going on a month now and my order still hasn't shipped! Called three times keep on getting the run around! Absolutely no communication on their end!n Terrible company take your business else where!