M&T BankReviews of mtb.com

My mortgage loan was transferred here. They never reached out, never sent a bill or a welcome packet like they were supposed to. I had to use a third party tool to figure out WHERE THE ___ my mortgage was. I found out it's owned by M&T bank now, great! I go to use their online portal, it's genuinely so difficult to navigate. I am a SOFTWARE ENGINEER and I could barely navigate it. The entire thing is built to try to trick you or scam you into sending them MORE money and make it as difficult as possible to do simple tasks (i.e. JUST PAY MY MORTGAGE). I could code a better website in my sleep after a long weekend. But also, I guess if the goal is to scam susceptible older people into enrolling in autopay or paying additional sums on their mortgage that they don't mean to, they're doing great! The website actually REFUSED TO LET ME PAY WITHOUT ADDING ADDITIONAL MONEY TO MY PAYMENT which feels illegal! Awful website, horrible company, if I could rate it lower, I would. I hope whichever bloated financial executive is in charge of making things this bad shits themselves to death like that king in the Bible.

Worst banking experience I've had! The site is very old looking and not user friendly. I keep getting blocked out when I log in to the site "too many times" in a row. Why can't I set up autopay by myself, when I call you don't answer!! Why do I need to call you for anything at all? I bank with a credit union that literally can do everything online or through email. I never have to call or step foot in a branch. I received very little communication regarding my new loan, other than a letter stating you made a mistake - that's the first time I received my loan account number. This is the worse banking experience I have ever had. Time to wake up and use technology, get out of the stone age!

Worst company ever. Bought my mortgage in June 2026. Have no idea what they are doing. Making it difficult to setup auto pay. Customer Service Reps do not understand how anything works.

Went to the Needham MA branch, arrived a few minutes after 3pm. I needed to send an international wire to pay for our vacation. I figured I'll go to the teller since I also needed a bank check. The teller took over 15 minutes, then went for the wire. Only to be told that it needs to start by 3pm, now I'm asking why did the teller not say anything. Now I need to go again to the bank. Also why can't the wire data be taken and sent the next day. Definitely need to make changes to training and maybe the way things are done.

⭐ 1 Star I am extremely disappointed with M&T Bank's customer service. I called because Zelle blocked a payment to my nail technician, and after waiting on hold for 40 minutes, I was connected to a representative who was unhelpful, dismissive, and unnecessarily difficult to work with. Instead of clearly explaining the issue or helping resolve it, the representative asked a long series of irrelevant and repetitive questions. He had me check my transaction history for the name of the company I work for, even though I had already provided the company's name. He insisted I verify whether it appeared differently on a transaction, which made no sense and did nothing to address my problem. The questioning continued with inquiries about my phone, insurance, internet connection, and several other unrelated topics. Rather than feeling like I was receiving assistance, I felt like I was being interrogated while my actual issue remained unresolved. Between the excessive hold time, the lack of professionalism, the unclear communication, and the inability to resolve a simple Zelle payment issue, this experience was beyond frustrating. Unfortunately, this is just one of several issues I've experienced with M&T Bank, and this interaction was the final straw. I will be closing my account and taking my business elsewhere. I expect much better customer service from a financial institution. I would not recommend M&T Bank based on my experience.

I wish I could give ZERO stars. This bank is a poor excuse for a financial institution. We submitted Power of Attny forms from our lawyer LAST MONTH o we could pay my mother's HELOC online for her after she suffered a stroke. They lost the paperwork or never submitted it. Two trips to our local branch, four hours wasted and we still cannot make the payment. DO NOT USE THIS BANK for ANYTHING.

They recently acquired our mortgage so that is the only reason I have to use them. The account information they gave me to set up our new account does not match what is in their system. I have been on hold for thirty minutes just because they do not have the correct information and I cannot set up my account online.

I have been a M&T Bank customer since they bought Bank of Pennsylvania, approximately 34 years. This was the the first time using them for an auto loan. And will be the last. Bought my truck, paid it off in one year $52,000+. Have called and been told 4-5 times by different customer service/ supervisors, lien release people that release was sent day after paid in full. 2 weeks later was just told they don’t send release to DMV for 10 business days. I have never been lied to as much as this from a company that I have dealt with so long. Banking is great. Loans are a complete nightmare and nothing but bullshit people lieing to you over the phone. Stay away