M&T BankReviews of mtb.com

The worst bank EVER. I have POA over my son affairs and was trying to sell his house. I was expecting for the short sale to be completed within 3-6 months. Everything that was needed per their request was turned in. Even my buyer accepted their counteroffer and they still would not let us close. Finally almost a year later we just got the approval to close. On closing day, the bank tried to come back and say that would couldn't close 2 mins before closing. Luckily my attorney sent them back the letter that they sent that they gave us stating permission to close. We closed but the bank refused to pay the attorneys which they were supposed to and now I have to come up with money that I don't have. This bank is ridiculous. It took me through unnecessary hoops. If you can avoid them you should

Their customer service lied and told us we'd have our refund processed and given the money on one day, then on that day, the story changed and they couldn't do anything but make us wait an extra 48 hours. They lied and said coming into the physical branch would let them help, only to be turned away, wasting our time and gas. Zero care, zero help, nothing but incompetence and greed. Worst bank we've ever used and will be closing our account immediately. Absolutely awful to their customers.

Locked out of my account while traveling on vacation in the Caribbean for no apparent reason, and told to call 1-800-269 8463 to unlock Now on hold for over 45 minutes with no help, yet In general, face-to-face banking with M&T can be cumbersome at times, with poorly trained or ignorant tellers. Before M&T bought out Peoples, it was a good bank with dependable service> Taking my $$$$$$ elsewhere this year, and no one at M&T seems to care. Terrible bank for personal banking. STAY AWAY

DO NOT DO NOT DO NOT DO NOT I worked here and would NEVER suggest anyone to bank here! They ruined my destination wedding plans because they can't get thru their own security. ****INCAPABLE OF TRUSTWORTHY BANKING**** Tried to pay for my wedding venue and they flagged it as fraud stay going into the bank to let them know all the details ahead of time, this went on for 4 days and 2 bank managers and fraud team STILL couldn't figure out how to make the payment, again when trying to book a snorkeling trip after telling them ahead of time. I lost my entire booking, resort and plane tickets! I can't even use Zelle to get paid from my cleaning job because it flags fraud! AND ZELLWLE COMES WITH MY BANK ACCOUNT and they STILL can't figure itout 3 years later. They are helpless and absolutely so ridiculous with their fraud team that they can't even manage their own security. WHO THE HLL WOULD TRUST THIS BACK WITH THEIR MONEY?!

Long hold times and in one case, after a very long hold, I was just connected to a crying baby… I am 100% not joking, there was a baby crying in the background and no rep on the line. So joy only do I have to call back and go to the end of the line and start over, I am now haunted by the crying baby with no one to calm it on the other end. Not sure what kind of employee sweatshop M&T is running but I would avoid these clowns.

To be honest I didn't even know that bank existed until I had to go there to cash a check. Upon entering, I agreed the security guard with a "Good Morning". He looked at me like I'd killed his mother, without any reaction whatsoever. The cashier took too long to process the transaction, and when she was about to give me the money, she said: It has a five dollars fee. I said to her "whatever". It is crazy. I go to PNC Bank or Wells Fargo all the time and never charge me anything for that. I hope I don't have to come back there. It was the location on Castor Avenue in Philadelphia.

Whatever you do - don’t work at a call center in M&T bank. I can’t tell you the experience as a Teller .. but don’t work at their call center. You are guaranteed to become a shell of a person. It will mentally exhaust you in ways you didn’t even think were possible. You will be micromanaged to a fine hair.. nothing you do will be right. They set you up for failure unless you operate like a robot. The tension of working here with the high demands of upper management will cause you to have extreme resentment towards the company & this will surely translate to your calls; you won’t want to deal with customers & their complaints, you’ll lose your spark of being nice & using empathy. If you have mental health issues - this job will make it increasingly worse. Please do yourself a favor & never work for this atrocious company.

Fraud department treats you like you're the one trying to steal. One of the worst customer service experiences I've ever had.