M&T Bank Corporation (M&T) is a bank holding company. As of December 31, 2016, M&T had two bank subsidiaries: Manufacturers and Traders Trust Company (M&T Bank) and Wilmington Trust, National Association (Wilmington Trust, N.A.). The Company, along wit...
M&T Bank (mtb.com) has 322 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Banking & Money · New York, New York
Excellent
Banking & Money · New York, New York
Excellent
Banking & Money · Brooklyn, New York
Excellent
Banking & Money · Valley Stream, New York
Excellent
322 approved reviews, newest moderated first
Chody
Wouldn't even have enough room here to explain situation do ill just keep it short horrible customer service and service they offer even down to their senior vp persona and attitue also real quick to mouth you off and or not do their job correctly get angry and frustrated etc but as soon as you do it your the bad guy needless to say ill find a new bank then to let this one hold my money whole they profit from it
V P N.
M&T Bank's computer is failing in math, and their customer service has failed as well. I contacted M&T Bank because I overpaid in escrow, and they want to overcharge me when the mortgage is not in default. I brought this to the M&T representative Sierra's attention, asked to be transferred to a specialist, but she said there is nothing they can do and hung up on me.
Danette M.
Got a forbearance on my VA home loan because had major surgery. They were basically bullying me to pay even though I was recovering. When that didn’t work they skipped a month of my forbearance but told me I was covered (I recorded the calls)then reported my payment late causing my credit score to drop 130 points.
dmp
Shannon Lazare promised they would roll over my ten year mortgage with them , but instead I get demand letter , never late always on time , wow this is the way they treat good customer s , I have 3 loans, what Shannon said to me really hurts we are looking out for best interest in the bank Wow really so screw your customer s !!!!!
Tim M.
Rude customer service and terrible billing department, bring your business elsewhere.
Aurora J.
When you use Zelle through M&T they consistently flag it as fraud, then tell you they can’t tell you why it’s flagged as fraud, it’s an algorithm, and can’t do anything about it. So you have no access to your money or to use Zelle when you need to. This has literally happened to me at least 10 times easily in months. So how do I know the algorithm isn’t because of race age or something else? Zero help when you call in. Zero answers and zero professionalism and these are the people holding your money. Use a different bank. Honestly they’re the worst.
Grant F.
Horrendous. Worst bank ever.
Nicole
If I could give 0 stars I would. They took a whole monthly payment from me despite me providing them my bank statement that showed they were paid twice in one month. Horrible company, big bank taking advantage of its clients.