M&T BankReviews of mtb.com

This bank is an embarrassment. I had a fraudulent charge on my credit card at a Walmart in Mexico for $690.93. I was told to cancel my card, which I did, and my account would be credited in 2 hrs. That didn’t happen. Called back after being on hold for over 20 min. & told it would be credited that evening. That didn’t happen. Called the following day on hold for over 30 min. & told it would be 10 days after an investigation. I told them it was unacceptable & would like to speak to the supervisor & asked for the name of the head of the fraud dept. then was hung up on. Called Walmart fraud dept. several times to try & find out what items were purchased to see if they were placed for sale on social media & whether M & T Bank contacted them & they, expectedly, would not release any information. Called the bank once again to find out the status of my “alleged” dispute, once again, to no avail. Please do your due diligence when choosing a bank. M & T Bank should not be on your list.

First, there's a nasty auto message when calling M&T, a message that says, "We're trying to collect a debt." Then, the rep failed to do a little more research and get the pay off information I requested.

this evil company sends out notice of missed payment *backdated* but so late that it arrives1 day prior to the last day the fees can be paid before late fees would apply. In other words: this company is actively engaging in late notice and deceit in an effort and effect that encourages the accrual of late payment and associated fees. DON'T DO BUSINESS WITH THIS BANK IF YOU CAN HELP IT.

M&T - Poor account setup and email usage! I have been trying to setup my online account without success for the past 4 months. When trying to setup my online banking ID they do not allow emails that end in ".co" It looks like their technology is behind with not allowing emails ending in .co. Very surprised that an established bank has not caught up to current email account ending. Very disappointed.

If I could give zero stars , I would. People go somewhere else . Unfortunately I was given this bank from a RV loan with Camping World. Have had nothing but problems with online services. I will be paying this note off immediately as I dont want them to make any money on my loan. Again go elsewhere for banking services!!!!

They hire sketchy people.

Absolute worse bank Ive ever dealt with. Online it tells you extra payments go to principal so I made 2 extras and instead they applied it to my next 2 months of payments telling me I dont have a payment due until June. They are refusing to apply it correctly even though my contract and online it informs you anything extra will go to principal. I made extras not to get ahead on payments but to reduce principal saving me money in the end. If I make my usual what should have been May payment today they will apply it to July.

waited over 90 min then I switched to have them call me back and they never did