M&T BankReviews of mtb.com

I went to the Wilmington, MA M&T branch on 5/1/26 around 3pm. I tried to withdraw $100 from the ATM with the hope of using that money to open an account with M&T. The money didn’t come out of the atm but it appeared withdrawn on my online account for my current bank. I went into the branch to report this happened. A nice gentleman tried to help me. One of the tellers, an Asian lady, was extremely rude & lacked compassion. She told me there was nothing she could do & to file a claim with my bank. I am so upset because although $100 may not seem like a lot, it was for me. To be dismissed in such a heartless way is the reason I will now or ever open an account with M&T. I have started to tell my friends & family of my experience & I will share this experience with as many people as possible because no one deserves to be treated in such a way that makes you cry.

Please 🙏 do yourself a favor and RUN from this bank, customer service is unprofessional and emotional, they hang up on you, they're rude and trying to pay your mortgage to them is like pulling teeth, they say they took the payment then you get zero notification the payment never posted then all of a sudden you're late and they ruin your credit score , They blame everyone else but themselves. They are a total NIGHTMARE, M & T banks hires trash people with zero professionalism & communication skills. RUN! Save your sanity!

Horrible customer service and communication. I lost my credit card on April 4th and was told a new one would be sent in 7-10 business days. On day 11, I still had not received my card and was told by phone representative to try going into a local branch for assistance. So I did and they saw no records of a new one ordered so I requested expedited next-day service which they claimed they put in. We'll 5 days later still no card. Went into the app to request a new card because the humans weren't doing a good job. I did get an alert that a new card was sent, but none has arrived yet. A credit card is pretty vital to a person's existence in today's world. This is unacceptable. The worst part is that they do not provide a tracking number to the customer so that we can see where it is in the shipping world. Not a professional way of doing business

This review is specifically for the M&T Bank app. The most frustrating thing about the app is that you are not able to set up automatic recurring payments. Additionally, even though I’ve set up face recognition, logged in using my username, password AND 2step authentication, I ALSO have to call and have them unblock my account so I can PAY them. What kind of bank doesn’t want their money repaid to them??! What kind of bank doesn’t have an autopay feature in the 21st century? Yes! Correct! Ding! Ding! Ding! M&T Bank!

They have an employee named Nick D who goes online and talks dirty about underaged girls. He also insults adult women but his views on children is repulsive. This is who this bank employs.

Camping World gave my loan to M and T bank last August. They’re HORRIBLE! They won’t allow me to pay extra on the principal unless I mail in a check. They lied to me and said anything I paid over the normal payment would be applied to the principal but it all went to interest. I got conflicting answers every time I called. They are thieves and they should not be in business. DO NOT USE THIS BANK. They will STEAL your hard earned money.

Estoy en PR hace pal de meses cuidando de mi papá le envié dinero a mi hija desde acá obvio me envían mensaje de fraude y me comunico rápido para dejarles saber que era yo la persona que me atendió al igual que la traductora muy amables me ayudaron que quede sumamente satisfecha porque hasta que no se envió el dinero la representante del departamento de fraude se quedó conmigo en el teléfono. Excelente servicio por eso le doy 5 estrellas las pocas situaciones que tengo con ellos siempre me resuelven al 100 no me arrepiento de abrir mi cuenta con ustedes. Gracias MT&T agradecida y satisfecha

I am unable to log into my account this is ridiculous at this point why is it y'all system is always down