M-Shape BeautyM-Shape Beauty is a global leader in body sculpting technology, offering top-quality state-of-the-art spa equipment for your aesthetic business. We also offer beauty machines for personal use. Free training and lifetime technical support is included with all spa machine purchases.
M-Shape Beauty (mshapebeauty.com) has 68 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent
Cosmetics & Makeup · Gouverneur, New York
Excellent
Cosmetics & Makeup · Brooklyn, New York
Excellent
68 approved reviews, newest moderated first
Judtine
Mshape is amazing at what they do! They're always coming up with new, super effective technologies and treatment to blast fat. I'm thinking about buying from them again soon and I'll tell my friends about it too.
Response from M-Shape BeautyMay 18, 2024
Hi Judtine, Thanks so much for your positive feedback. We are delighted to learn you love our technologies and we sincerely appreciate your recommendations!
Baby P.
Service is pretty good, like they always contact you back. More importantly, their equipment is really effective. Especially for bodybuilders, EMShape Neo Plus is the way to go.
Response from M-Shape BeautyMay 18, 2024
Hi Baby , thank you for this positive feedback! We are delighted to learn you are enjoying great results. Let us know if we can ever be of assistance.
Ridas K.
Company sold me a unit and did not honor price I paid that was listed on their website. A month and numerous emails and phone calls later my payment was refunded.
Response from M-Shape BeautyApr 11, 2024
Dear Ridas, My name is Carla, and I would like to express our disappointment in hearing your feedback. We sincerely apologize for the negative experience you've had with our company. Please know that we take this situation very seriously. To clarify, production of the green light therapy unit which you had ordered could not be completed promptly due a temporary change in the sourcing of raw materials for the equipment production. The change to was not within our control and we immediately issued you a full refund upon confirmation that we could not complete the unit in a timely manner. In addition to issuing a full refund we had delivered a free gift of a high quality metal ultrasonic skin scrubber. While we are sorry for any inconvenience you have experienced, and we understand you seem disappointed, however we would appreciate it if you would not make up inaccurate statements referring to numerous phone calls and emails which never occurred. In fact we contacted you only once we internally confirmed your unit could not be delivered in a timely manner and we issued your full refund to your original payment method within one hour. We pride ourselves in being completely honest and transparent and we welcome anyone to contact us for more details regarding this type of cancellation and full refund situation. 1-800-583-3349. [email protected].
Vivian M. C.
I recently was introduced to the EMShape Neo treatment. And all I can say is I definitely love it! I just lie there and my muscles are working out. Really cool. And the MShape team is great. Definitely will recommend to my friends.
Response from M-Shape BeautyFeb 3, 2024
Hi Vivian, Thank you for sharing your experience with us. We appreciate your positive review and are pleased to have you as a satisfied customer. If you have any further questions or need assistance, feel free to reach out.
marc M.
They really have a great services!
Response from M-Shape BeautyFeb 3, 2024
Hi Marc, Thank you for your feedback. If you have any more inquiries or need further assistance in the future, feel free to contact us.
JD
M Shape Beauty gave me great customer service. They are quick to respond and have answered my questions with great satisfaction.
Response from M-Shape BeautyDec 27, 2023
Hi JD, Thank you for your positive comments! Your review really means a lot to us. Please feel free to contact our support team any time.
Jeanithfrel A.
Powerful EMSlim Neo machine and MShape Beauty’s customer service has been great. The day we received delivery we called them to request an installation video and arranged our online training session. It was really easy. We also just ordered some consumables by phone and again they arranged fast. They make it simple to succeed!
Response from M-Shape BeautyDec 27, 2023
Hi Jeanithfrel, We are so happy to know your experience working with our company has been excellent so far. We are looking forward to serving you even better in the future and please don’t hesitate to reach out to our support team any time should you need assistance. Thank you for your 5 star review!
Nicole T.
Machine didn’t work. Waiting on a new part to come in which still Has not arrived. The machines heating element isn’t working and they never sent the pad so I’m not happy at all with the product
Response from M-Shape BeautyNov 17, 2023
Hi there Jana and Nicole, We have already given you a 100% refund for your machine, and it’s come to our attention that you still haven’t returned the machine, even though we have arranged for a shipping company to pick it up at no expense to you. Could you kindly contact us to arrange the return? Please contact Sally at 1-800-583-3349. Thank you. Dear Nicole, We are very sorry for the inconvenience you have experienced and thank you for sharing your experience. Our technical support has already delivered the necessary part and we recently have been trying to contact you to assist with the installation. We look forward to solving your issue asap.