MSBLUE JewelryDiamonds with A PromiseCelebrating life's milestones with timeless craftsmanship, meaningful connections, and lasting impact.
MSBLUE Jewelry (msblue.com) has 168 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing168 approved reviews, newest moderated first
Penny
It was exactly like it was pictured I couldn't be more pleased.
Response from MSBLUE JewelryJul 25, 2025
Dear Penny, Thank you so much for your kind words! We’re thrilled to hear that the ring matched your expectations perfectly and that you’re so pleased with it. Your satisfaction is our greatest reward! Warm regards, MSBLUE Customer Care Team
Becky L.
Your platform was easy to access and understand..I was going to purchase a 2nd micro pave band from you but the price is too far reaching for me.. wish you could offer more quality for less those of us on a limited income.. so in searching high and low I found another more in the price vicinity I can afford.. good quality less money. Becky
Response from MSBLUE JewelryJul 25, 2025
Dear Becky, Thank you for sharing your honest feedback and for appreciating our platform’s ease of use. We’re glad you found our designs beautiful and meaningful. We understand that pricing is an important consideration, and we always strive to balance quality and value for all our customers. Your thoughts are very valuable to us as we continue to explore ways to offer more accessible options. We hope to have the chance to serve you again in the future and wish you all the best on your jewelry journey. Warm regards, MSBLUE Customer Care Team
Dakoda S.
So I haven’t ordered yet I am really tempted to, but I just want to make sure the rings are good quality before I spend 2k. I am interested in a 14k gold ring and I just want to make sure that people don’t have problems with the gold fading or chipping. As I always shop at pandora I have been having issues with the bottom of my ring fading and turning my finger green. I just want to make sure this is not a common issue at Ms blue.
Response from MSBLUE JewelryJul 25, 2025
Dear Dakoda, Thank you for reaching out and considering MSBLUE for such an important purchase. We completely understand your concerns about the quality and durability of a 14k gold ring. At MSBLUE, we use high-quality 14k gold that is carefully crafted and rigorously tested to ensure lasting color and resistance to fading or chipping. Unlike some lower-grade pieces, our rings are designed to maintain their beauty over time and minimize skin irritation, such as discoloration. We stand behind the quality of our jewelry and are confident you’ll be pleased with your purchase. If you have any questions or need further information, please don’t hesitate to contact us—we’re here to help! Warm regards, MSBLUE Customer Care Team
Vadym F.
My wife was happy
Response from MSBLUE JewelryJul 25, 2025
Dear Vadym, Thank you for your wonderful feedback! We’re so happy to hear that your wife was happy with her ring. Your satisfaction means a lot to us! Warm regards, MSBLUE Customer Care Team
Lisa C.
It's a beautiful necklace that arrived quickly! The packaging that came with it was stunning. I'm very pleased with my purchase!
Response from MSBLUE JewelryJul 25, 2025
Dear Lisa, Thank you very much for taking the time to share your wonderful feedback. We are truly delighted to hear that the necklace met your expectations and arrived promptly. It’s also great to know that you appreciated the care and attention we put into our packaging — we believe that every detail matters in creating a special experience for our customers. Your satisfaction means a lot to us, and we are honored to have been part of your jewelry journey. If there is anything else we can assist you with in the future, please don’t hesitate to reach out. Thank you again for your kind words and support! Warmest regards, MSBLUE Customer Care Team
Glenn
It was quick shipping and the item was clean and beautiful
Response from MSBLUE JewelryJul 25, 2025
Dear Glenn, Thank you very much for your positive feedback. We are pleased to hear that your order arrived quickly and that you found the item clean and beautiful. At MSBLUE, we strive to ensure every customer receives high-quality products along with prompt service. We truly appreciate your support and look forward to serving you again in the future. Should you have any questions or need assistance, please feel free to reach out to us. Warm regards, MSBLUE Customer Care Team
RA
I bought mine and my wife’s ring from MSBlue in January of 2024. I have the 8mm wedding band “sterling silver”. But it is Gold Plated in fake ass white gold that has chipped and flaked. I’m not in construction and don’t use lotions. This is horrible customer service. They basically blamed it on the fact that ALL of their sterling silver is plated which was NEVER stated on their website! DO NOT BUY FROM THIS COMPANY. POS ring they sold.
Response from MSBLUE JewelryJul 25, 2025
Dear RA, Thank you for taking the time to share your experience. We sincerely apologize for the disappointment and frustration you’ve encountered with your ring and our service. At MSBLUE, we aim to provide clear product information and high-quality jewelry, and we regret if any details regarding plating were not sufficiently communicated. Please know that your feedback is taken very seriously. We would like to understand your situation better and work towards a satisfactory resolution. Could you please contact our Customer Care Team directly at [email protected] so we can assist you personally? We appreciate your patience and hope to have the opportunity to make this right. Warm regards, MSBLUE Customer Care Team
Carissa
I purchased 2 rings on January 20, 2025 there was absolutely no communication whatsoever about processing, shipping NOTHING. After multiple failed attempts to get some kind of update, I finally get a notification that I'm receiving a package from China. My rings arrived February 18, 2025. I wore my rings for a week and noticed chipping, like paint was chipping off and discoloration where the chip was. They kept pressing me to write a review so I did. They reached out to me right away wanting to fix my rings for free. My rings were delivered to a location here in the US on March 11, 2025. I've reached out for updates and get a generic response and today I checked the website and they removed my review. Welp! There's a $250 lesson learned.
Response from MSBLUE JewelryJul 25, 2025
Dear Carissa, Thank you for sharing your detailed experience with us. We sincerely apologize for the delays and lack of clear communication you encountered during your order process — this is certainly not the level of service we strive to provide. We appreciate you giving us the opportunity to make things right by sending your rings back for repair, and we regret any frustration caused by the follow-up communication. Regarding your review, we would like to clarify that removing reviews is not a practice we take lightly, and we will investigate this internally to ensure transparency. Your feedback is extremely valuable to us as we continuously work to improve both our products and customer service. Please feel free to reach out to our Customer Care Team directly at [email protected], so we can provide you with the most up-to-date information and assist you further. Thank you for your patience and understanding. We hope to restore your confidence in MSBLUE. Warm regards, MSBLUE Customer Care Team
