chantal F.
Laughable quality, terrible customer service
I’ve had my ring for 9 months. 3 prongs are gone and I had to have it fixed by an external jeweller one month out from my wedding to due to the lack of responsibility taken by their customer service team.
Response from MSBLUE JewelrySep 12, 2025
Dear Chantal, Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you’ve encountered. We completely understand how upsetting it must have been to face an issue with your ring so close to such an important occasion, and we are truly sorry that our customer service did not meet your expectations. At MSBLUE, we take great pride in the quality of our jewelry and in providing attentive customer support. Clearly, we fell short in this instance, and we deeply regret the stress it caused you. Please know that your feedback is taken seriously, and we are committed to improving our processes to prevent this from happening in the future. We would like to make this right and ensure your concerns are addressed personally. When you have a moment, please reach out to us directly at [email protected], so we can review your situation in detail and work toward a satisfactory resolution. Your trust is important to us, and we hope to have the opportunity to restore it. Sincerely, MSBLUE Customer Care Team