Vera D.
Horrendous experience!!
Horrendous experience!!! I received the WRONG RING!!! not once but TWICE!!! I still don’t have the ring I ordered, the ring they sent this time came in a dirty dingy ring box that was just rattling around loose inside a larger cardboard box. At least the first wrong ring came in nice packaging!
Response from MSBLUE JewelrySep 20, 2026
We’re truly sorry for the frustrating experience you had, especially after receiving the incorrect ring more than once and the condition of the packaging. We understand how disappointing this must have been, and we sincerely apologize for the inconvenience caused. We’re glad that we were able to resolve the matter, and we’ve taken your feedback seriously. We’ll continue working to improve our quality control, packaging, and order fulfillment processes to help prevent similar issues from happening again. Thank you for bringing this to our attention.




