Ronald G.
Not so happy
Nice looking ring , but the coating does not last and scratches very easily. And just for them to do it right and fix it is too extensive of a process, also they want to charge you which should be their mistake in quality control.
Response from MSBLUE JewelryMay 19, 2026
Dear Ronald, Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you have encountered. We completely understand how disappointing it must be to face an issue with your ring after extended wear, and we deeply regret that our initial after-sales process did not meet your expectations. At MSBLUE, we take great pride in the quality of our jewelry and in providing attentive customer support. Clearly, we fell short of our own standards in this instance, and we are truly sorry for the stress this situation has caused you. Please know that your feedback is taken very seriously, and we are committed to refining our internal protocols to better serve our clients. We would appreciate the opportunity to make amends and ensure your concerns are addressed personally. At your earliest convenience, please reach out to us directly at [email protected], so we can re-evaluate your case in detail and work toward a more suitable and satisfying resolution. Your trust is of paramount importance to us, and we sincerely hope to have the opportunity to earn back your confidence.