MSBLUE JewelryReviews of msblue.com

I ordered a .33 carat diamond ring in white gold. Product took over a month to even ship and after countless emails with the company they offered a moissanite earring set as compensation. Upon arrival of the ring over a month later the earrings were nowhere to be seen. I emailed them again and was informed I would: A. Have to order another product and receive the “free” gift. Or: B. Receive a whopping 30 dollar discount code for a future order. Absolute scam artists.

I’ve tried to contact customer service three times and have heard nothing back at all. I’m very disappointed. So as of right now, they satisfaction guarantee doesn’t have any value because they won’t even reach back out.

Worst customer experience I have ever had! I returned many orders and they never refunded me! It has been almost 6 months, they will still refund me... Never shop with them.

Look of my beautiful wife she was shocked

My wedding ring fit so well and I love how it look and fit on my fingers

Waited a month. No delivery. Would not respond when I asked for a refund. Terrible customer service. Having to fight charge with credit card company. AVOID!

Ordered a ring on Aug 21 2025 and still have not received it and have not gotten any updates the last one I received was it departed their shipping Partner facility in NY on Aug 29th I have made multiple attempts to reach them and they have not responded to any.

I bought an engagement ring from this company 9 months ago, and it’s already showing major damage from normal wear. For something meant to last a lifetime, that’s completely unacceptable. We’ve been in contact with their customer service team — which takes forever to respond — and after all the back-and-forth, their final answer was that “the only effective way to restore the ring’s integrity is to completely rebuild the setting and prongs.” After just nine months. That says everything you need to know about the quality. Worse, they expect us to pay for the repair. Charging a customer to fix your own product failure is unacceptable. My wife works in marketing, so we understand how much effort they put into influencer campaigns. But no amount of marketing can make up for poor craftsmanship and slow, unhelpful support. This ring was supposed to last a lifetime. I regret buying from this company and would not recommend them to anyone for anything more than costume jewelry