Mr. Rooter PlumbingReviews of mrrooter.com

I would not recommend this company. They were hired to address a partially clogged kitchen sink and a main line issue that was causing the downstairs tub to overflow when the upstairs shower was used. After diagnosing the problem, they provided multiple estimates totaling over $3,200. I approved only the main line cleanout for $1,059. After completing the work, they left without actually resolving the kitchen sink issue. They ran water briefly before leaving—far too short to confirm proper drainage—and then attempted to upsell a $6,000+ excavation job involving 30 feet of pipe. The next morning, I contacted them because the original issue was still not fixed. Instead of addressing the unresolved problem, the field supervisor stated the work had no warranty and insisted that the $6,000 job was necessary. At no point was I given an estimate for a basic kitchen line cleanout, which is typically a much smaller job. A reasonable next step would have been to address that line—not jump immediately to a major excavation. It is not acceptable to complete work, leave the issue unresolved, and then refuse to stand behind the service less than 24 hours later. This experience felt more like an upsell than a genuine attempt to fix the problem.

Verified Customer Total Work time : 30 minutes I scheduled the appointment and paid the online fee for them to come. Beware this 90$ up front cost does NOT get applied to any work done. I had a clogged pipe that was backing up into the laundry sink. Two work men came to the door with an electric snake. One of the workmen did the work, opened the cap and used the electric snake and pipe cleared and no other work was required. The other work man had our credit card on file and had my husband sign on the phone and emailed a bill for 716$ in addition to 90$. I contacted the manager to get clarification on the bill. I cannot understand how they can charge over 800$ for 30 minutes of work without any materials needed and straight labor fees. I was told that these fee’s also help pay for advertising and other costs. I DO NOT recommend this company. I have used them twice before and now wondering if the labor charge was that 1600$ an hour as well. Unfortunately the work was good but I feel overpriced and RIPPED OFF!!.

We had a main line clog. Called Mr Rooter and they responded right away. Nick Lemba was here within an hour. He was extremely professional and knowledgeable. He checked out the situation, explained what needed to be done, and explained the cost. He then cleared the clog and cleaned up the area. Nick was very friendly and a pleasure to work with. I would recommend this company for your plumbing needs. 05

Had a slow running kitchen drain situation. Mr. Rooter quickly sent out a technician same day of my call. Young man, LEX arrived on time and began diagnosing the situation. He removed and cleared out the clog. Appreciated his tone and carefulness during the visit. Thank you Mr. Rooter for having professionals like LEX on your team!

DO NOT USE MR ROOTER. Do not use Mr Rooter of Bloomington at 2206 E.Oakland Ave. THey come out to my home on January 19th for a emergency back up. They where unable to fix the issue that night and schedule another crew to come out on the 20th. I was charge $115 for this visit. The crew came out on the 20th and cameraed the lateral and saw the issue. We went over the issue and confirmed that a hydro jet and a liner would fix the issue. At this time i wrote a 2500 check as this covered half the cost. January 21st a crew came out around 6PM CST and was unable to fix the issue. I was told that another crew would come out the next day with a camera to resolve the issue. I never say another crew again form Mr Rooter. I would get emails that a crew would be coming out, but received NO CALL AND NO SHOWS on those scheduled days. I would call the office and was told that people would be coming out in a few hours and no one ever should. This went on from 01/21 until 01/25, during this time I would call and get the run around that no supervisors were in the office Etc. When I finally did get to speak with a supervisor,Brett, he had every little knowledge of he job and was asking questions that had already been answered when the crew was at my house.I was told that it was too cold liner to be installed to which i replied I need to be able to use my plumping in my house, the liner can wait. 01/25 I spoke with Brett and he GUARANTEED that a crew would be on Monday the 01/27. Had another no CALL NO SHOW on 01/27. At this time I called the office and requested a full refund. On the 27th I received an email with a zeroed out invoice. Then on the 28th my credit card was charged $526.33 unbeknownst to me. I have no invoices for this amount in my records. I spoke with another manager Joe on the week of 02/04. I was told he had pictures and notes from the crew that the work was completed. I asked from the evidence of this and never received any documentation. I asked why my card was charged with out my knowledge and he was unable to provide an answer to that question. I disputed the two credit card charges as the work was not completed. Mr rooter sent documentation to my bank showing that the work was done which is completely false. Still working with my bank on the disputes to this day. I would not recommend using MR rooter at ALL. Stay away from them and go with a company that is legitimate and actually performs the work they say they will.

Called Mr Rooter to fix a clog in my main drain. Ben and Nate arrived exactly when i was told they would and they both were very professional and knowledgeable and had everything flowing great in a very short time, they both went above and beyond and I would highly recommend them both!

I can't believe anybody would have a bad Experience With Mr. Rooter .....Shawn came in and did such an excellent job finding the real problem with my drainage issues ... The price was excellent ... The staff were pleasant .... Shawn did not give up until he saw the problem with my slow drainage in my kitchen sink Even though I was ready to give up He's got 5 star review from me and I will call them back again and again if I need to Everyone should go with this company. I will direct everyone to these guys.

Kyle Boddy of Mr. Rooter was amazing. He arrived within 1/2 hr. of my call relating to my plugged kitchen drains. Polite and relaxed, he explained every step of the procedure and options offered with different costs. He is a true gentleman!! In my opinion, he should open his own business. As a leader he would be the best!!