Mr. Rooter PlumbingReviews of mrrooter.com

Would give 5 stars for service and workmanship, but their approach to pricing is unacceptable and excessive. Big thanks to Ty, my service tech, he was great. None of my comments relate to his level of service and professionalism, I'd be happy to have him out again, but not under Mr Rooters pricing structure. I called and asked for 'best case scenario' pricing to have a sump pump replaced and was told that they could not provide a price until a service tech reviewed the issue for a service fee, fine, fifty at least seemed reasonable. To my surprise however after a few minutes of reviewing the system I was shown four predefined sump pump options that Mr Rooter offers preloaded on an iPad. For everyone's reference, at this point in time they are: 1 pump replacement: ~$950, 1 pump + monitor: ~$1500, 2 pump (primary and backup): ~$1850, 2 pumps with battery backup: ~$3200. If these are known 'base' prices why not simply share that up front during the initial call? Going in I knew I wanted a dual pump backup system an had I known their pricing I wouldn't have even made an appointment. Unfortunately for me the weather forecast contained an environment Canada 'Yellow Warning' for a week of rain starting the next day. I reluctantly went ahead with the two pump solution since I didn't have time to shop around. I'm confident that the workmanship and product quality are great, but it's pretty ridiculous that they charge for two full sump pump installations when it is definitely not double the work to install a second pump in tandem with the first during a single appointment. Knowing these pumps cost roughly ~$400 retail (max), that's a $1000 installation fee for a ~1-2 hour job. I didn't realize I was hiring a PHD plumber. Anyway, I would have been a repeat customer but I feel taken advantage of. I have no idea why they couldn't have just been honest up front during the initial call to tell me their pricing options since they are obviously pretty standard unless they find other obvious problems. Hope this review helps others and Mr Rooter fixes it's pricing structure. Good work, sketchy business practices.

I called Mr. Rooter to get a new sewer line flushed and camera inspected for my client. I requested a robot camera as they were a larger diameter pipe but was assured that a standard push camera would be okay. The first time they visited the site, someone was taking video from a phone camera of the video screen. Between the cameraman's shadow and the sun's glare, the video was useless. So I complained and they sent the sewer tech back to take better footage. Between the water being used to flush the pipe and the dim light on the camera, that footage was almost useless. That was $2,400 wasted. I finally called another company and had them take to video which turned out terrific. The robot they used gave really high quality video, and they attended my site the same afternoon that I called, plus their work was half the price of Mr. Rooter. As a professional contractor, using Mr. Rooter was a waste of time and money, as each time they were on site I also had to pay for an employee to be there both occasions. Perhaps Mr. Rooter thinks they can get away with this on residential clients, but they will be losing a commercial client now.

I called for a very basic dishwasher hook up. I was told that I would be charged $79 as a callout fee and that that amount would be applied toward any labour or parts that I chose to proceed with. The plumber who arrived told me that it would be a very quick and easy job (20 minutes) and that it would be $400. He told me that if he comes out to do a job no matter how simple the minimum he will charge is $400. Why then was I told there was a $79 call out charge? I feel this was very misleading. I have since compared this pricing to other companies and have found that $200 is generally a much more standard fee. Mr. Rooter is misrepresenting their prices and gouging customers.

I originally gave Mr Rooter a very favorable recommendation as their price was so much better than the other providers I checked with. However, since hiring them to pull our toilet and unclog the drain our toilet's water supply line has developed a slow leak for which we cannot find any resolution from Mr. Rooter. We have rearranged our work schedules on three separate occasions for appointments they scheduled, but never showed or phoned to cancel with us. I have made numerous calls to speak with a field manager and have yet to hear from anyone. This experience has been going on for over a month. So disappointed with my experience with Mr Rooter.

Mr Rooter charged me $827.00 to replace a kitchen faucet! This particular Delta faucet, retail’s for $225.00 on Delta’s website. Normally I would have replaced the faucet myself, but I am now in my seventies and have a hard time getting down under the sink. The installation took less than thirty minutes. I called the Customer Service Manager to give him an opportunity to explain the excessive cost. He listened to my complaint, but basically just said that’s what they charge. I feel like I just got mugged! I don’t plan to use them in the future.

Very expensive. $325 is their minimum fee even if the job only takes an hour. Their work quality is good, but $325 an hour?

Technician was late arriving Sloppy work habits I had to clean up after he left Hours after he left problem returned Came back next day with higher price solutions with no guarantee

We had a drain cleaning coupon for $99.00, but the plumber said that did not apply. A sense of misrepresentation. This was an exorbitant charge for the work performed.