Mr. Rooter PlumbingReviews of mrrooter.com

I am in Eugene Orregon and called Mr Rooter only due to a discount coupon for $50 that was attatched to my New Yellow Pages phone directory. I had a pluged up kitchen sink line that I knew was a 6-7 foot stretch to the 6 inch vertical primatry sewer line out of the house. Couldn't get even an approximate estimate on the phone. Insteas I had to wait for a quote drom the Tech. He arrived and quoted me $585 to 'cable' the plugged line and pushed having me also pressure wash the interior of the pipes which would be 'significantly more' and also mention a leaking basket strainer that needed replaced for another $250! Then another probiotic line treatment to inhibit future build up. A strainer basket costs under $10 retail! I told him i just needed the line cleared and that I could change out the strainer basket myself and didn't want any of the extra products. The charge with my $50 coupon would be $535. To clear a drain line! I told him no way and that I would call an honest plumber. His response was 'Good Luck with that'. I hung up the phone and called Anderson plumbing of Eugene who came out the next day, They snaked the line, fixed the existing leaking strainer basket which was fine and only needed fresh plumbers putty (maybe 25 cents worth) and checked and replaced two plastic ring gaskets in the sink plumbing. They got it all done in 30 minutes and the final charge was under $300. No pressured up selling sales pitches whatsoever. Mr Plumber a so called 'neighborly ' company is a complete joke - yet another operation bought up by Wall Street hedge funds who buy most of the businesses in the area and double or triple their original prices to quickly transfer as much wealth to their investors as the market will stand from the pockets of the poor retail clients they rip off. Yes a very neighborly company indeed!

I called Mr router because i had a sewer clog at a rental house. I was told what time they would arrive the next day. The time came and went and no plumper. I call and was told it was miss communication. They arrived the next day and didn't have the proper equipment to do the job. I had to waite for them for another hour. It took the guy about 20 minutes to clean the sewer pipe and he charged me $1800.00 pulse 3 percent extra for using a credit card . I will never use Mr router again. I had this done a few years ago and it was $600.00. I am a senior citizen never again

This franchise system is a joke. I called due to a sewer line break on a Saturday. I actually wasn’t expected a call back on a weekend and did not call an after hours number. An answering service answered and took all our information and set up a free estimate visit for Sunday between 10 am and noon. After the time window passed, I called again to get an update. They said they were busy with just one supervisor making the estimate calls. They didn’t know when they might arrive. I wanted to stay on the list because I obviously needed this looked at. No one ever showed up, never received an update of any kind and even into the week on one ever called. They overbook and just pass on to franchisees who don’t care and only take easy calls for overpriced work.

I requested a quote online. Never received a call or a message. Guess someone else will get my money. Very irresponsible Company.

This review has been overdue for so long. Being very busy stopped me from writing this review long ago. I called Mr. Rooter plumbing service to do a rooting service in my unit. The guy did a decent job and for that reason I called them back to do an estimate to replace my old bathtub plumbing system. They sent me the estimate and I requested to do the service later on, after 2-3 months approximately. When the time came, I called the company to let them know they needed to be there in the unit first hour in the morning (8:00-8:30) due to the fact that the building needed to shut off the water for the entire floor. Mr. Greg, the plumber, came 3 hours later than the scheduled time. I was very frustrated because the job could not be done due to lack of time. So for that reason, the job was rescheduled for another day. After that incident ,I was worried and I requested to do a review over the things needed to be done in the unit, reviewing the estimate and the scope of work. For my surprise, the plumber replied to me that he did not need to go over the scope and mentioned I did not need to be over his back. I was so shocked by his response. He definitely crossed the line being so disrespectful and rude. I called the company and complained about it. Even though the clerk apologized and discounted $100 off from the total balance, that did not end there. The plumber completed the job partially. No reviewing the estimate and the scope of work took a toll. The clerk suggested that another plumber come by and see what he could do about it. The second plumber did not come prepared with tools or equipment. The company charged me an extra $100 for his parking that day. Something they did not do before when they came for estimates and jobs. I felt powerless and frustrated with the whole situation. Nobody should be disrespected and treated the way they did to me. Even if I wanted to stop the job, there was a lot of time invested in, so I felt stuck with this company. I always believe that the negative reviews, even if they are fewer than the positives, are more important to pay attention to. Hopefully, nobody goes through the same experience I did. I will be very satisfied if I reach this goal through this review.

I called Mr. Rooter for a service call on a clogged kitchen sink drain. The fellow arrived within the hour, assessed the situation, and determined that his plumbing snake should clear the clog. After several attempts at running the bare snake cable (without a diffuser on the end), he declared that he would be unable to clear the drain with the equipment he had. He suggested the next step would be to schedule his "outside" crew who would have equipment better suited for the job (I'm thinking backhoe and digging up the yard). He then presented his bill, $306 for the less than 45 minutes he was here, and without any relief of the stopped-up drain problem. I then scheduled another plumbing company who was able to clear the clog which happened to be about five feet further down the drain line than Mr. Rooter's snake traveled.

Avoid these people like the plague! While they promptly fixed the water backup, their financing rep, Conrad, who collects model trains, asked me if I wanted to sell some Tycho model trains that he saw in my basement. Mr. Rooter management refused to respond to complaints about this predatory behavior. Conrad was also a key player in offering overpriced and unnecessary services. The cleanup service was nowhere close to being worth what they charged. Two guys sprayed the basement, did a poor job cleaning up the mess the plumbers made, and hastily exited. The plumbers prevericated about the damage their excavation to replace a pipe caused, claiming the mound of dirt they left would settle. Over a year later, it did not. Mr. Rooter is all about getting its snout into your wallet for as much as it possibly can. Reputable plumbers told me that they would have done the work for half what Mr. Rip -er Rooter charged. After I drop kicked them in Google Reviews, Mr. Rooters Marketing Manager Michaela Meadows called to see how they could resolve the issues. She refused to provide a mailing address to which I could send written comments. What legitimate, ethical business refuses to provide a mailing address? Why doesn't Mr. Rooter's owner list a physical address on its website? Then Ms Meadows and Mr. Rooter stonewalled the Better Business Bureau by refusing to reply to the complaint I filed against it with the BBB. By not responding, Mr. Rooter and its unethical marketing manager precluded the BBB from publishing my unfavorable review, because they know that that BBB gives a business time to respond to complaints before it publishes a adverse review. Its price is highly inflated and its staff are not trustworthy. Don't make the mistake of allowing these people on your property or into your wallet.

To unclog drain outside to septic cost $583.00 for 30 minutes of work. Never again will I use Mr. Rooter.