Mr. Rooter PlumbingReviews of mrrooter.com

We had a drain cleaning coupon for $99.00, but the plumber said that did not apply. A sense of misrepresentation. This was an exorbitant charge for the work performed.

The one star was for the gentleman who came. Out. This company is a scam. Called for an issue after hrs and never did the CSR tell me company does free estimates during business hours. Now their trying to charge my card without consent for over $300 without even putting a shovel in the grond. If I would have known they did FREE estimates I would have just waited till the morning. COMMON SENSE..... I let the gentleman know before he left because he tried to have me sign the waiver to pay. I said absolutely not and they still tried to get payment from my card..... DO NOT USE THIS COMPANY!

Is there less than one star. How about minus Five. These guys are Brutal. RUN AWAY. They upsold me from a 350$ Snake my toilet ( I told them my BF has done so with a 15 ft snake so it would need to be longer ). I agreed Stupidly to a 550$ remove tank because if it plugged again in 30 days it was warranty. Which it did only to find out A) they only snaked 2-3 feet and B) there was no warranty on labour. HA. 585$ for 30 min and zero results. Maybe it’s the flush valve the guy says - I dunno. But I can replace that ( a 20$ part ) for another 225$. Once I got a proper pluming company he found the issue in five minutes. Repaired it properly in one hour offered to replace the ball Cock—- Just for courtesy and it cost me 250$ Mr Roto is a disaster ! Good riddens. Spreading the word ever single chance I get.

We were overall pleased with the four young men who worked in our home (Justin, Eric, Jake, Hunter). They were polite and hard working. However, we felt that they often lacked organization and supervision. The job was suppose to last 5 days; they were at our house 14 days. Two days only one person was on the job; other days had just two men. The job began by them digging by hand. Much time was wasted before they rented the excavator. Much of the yard was damaged because sod was placed on live grass and left there 12 days. Half of our sprinkler system no longer works. In the master bathroom, a new shower was installed. The shower curtain and grab rails got thrown out. Rocks and pvc pipes were found left under the carpet that had been pulled up. They asked for $6000 more than the contract agreement. When told about the undone stuff, they promised to return after the weekend. We haven't seen anyone and now don't expect to.

Unclogged commode with 6 foot snake for $236.00. We had a drain cleaning coupon for $99.00 but plumber said that did not apply. A sense of mis-representation. This was an exorbitant charge for work performed but plumber was pleasant and commode flushes.

Do not make the mistake that I did by not paying attention to the charge versus the actual work done by Mr. Rooter (associated with Airseve). To replace two basic water line valves (Cost even inflated $50) and a bathtub drain pipe (which I supplied!) I was charged over $500 for a job that took the individual only 50 minutes to complete. You do the math on the labor! I have to own my own stupidity, but even when I called their office to complain, they said they would look into it. No callback or response from them. Just got my credit card bill, and of course, they charged the full amount. Was I stupid for agreeing to the work, Yes. But when labor is being applied at $400/hr…. what crosses your mind about the integrity of the business? PLEASE don't make the mistake I made! Find someone else.

Charged my 89 year old aunt 366:00 to change the flush valve on her toilet. No up front pricing like they say in their advertising.when I called the manager he said that was their price and there is nothing they can do. What a ripoff, they take advantage of older people. Do not use them

Very impressive and nice rep came to house to do estimate. When estimate came everything grossly marked up so job price to install water heater with minor accessories amounted to $1480 above the price of the water heater. They contract with Lowe’s and are taking advantage of people.