Mr. Rooter PlumbingReviews of mrrooter.com

Technician was late arriving Sloppy work habits I had to clean up after he left Hours after he left problem returned Came back next day with higher price solutions with no guarantee

The webpage clearly states that they line pipes. The moment they found out my race, there was nothing they would do to help me.

quick service took care of my problem and didnt break the bank

I am compelled to share my experience with this so-called “professional” from Mr. Rooter Plumbing, whose demeanor was nothing short of CONDESCENDING, DISCRIMINATORY, AND EXTREMELY UNPROFESSIONAL. Here is context: I hired a General Contractor from MP Home Repairs and Remodeling for a bathroom extension project. Part of this project was to reposition the dryer in laundry and therefore the gas line from underneath as per the repositioned dryer. The plumber working on the project admitted that his expertise with gas lines were not great and suggested me to hire a professional for that. Apparently, this surprised me as I was disappointed with what they said regarding the gas line. I called back MP Home Remodeling requesting them to send someone else who could do that. The company unfortunately said none of their staff has that expertise and advised me to go on google and look for someone. I started calling companies explaining the unique need. And I landed on this company “Mr. Rooter Plumbing” with a tag line “A Neighborly company”. The job was to move the gas line as per the repositioned dryer, over the call, I EXPLAINED THE SPECIFICS OF MY NEED (check your call records if someone from the company is reading this). They scheduled a time and this “Professional” appeared at my door . After me explaining what needs to be done, he started being disrespectful and awfully condescending to me and to the other party who were working on the bathroom project. He barely spent 10 minutes and all the while being cynical, scornful, dismissive, and disinterested. Although his choice of words were careful, it was apparent on his face how contemptuous he was. His histrionics and façade made me feel belittled, disheartened and ultimately terrible about this “neighborly company” . Professionalism doesn’t just come with a uniform and driving a fancy vehicle with the company brand on it. It’s about how you make your customer feel about you, your service and eventually your company. I am not saying everybody in the company are like that but this man, God! And his outrageous quote just before leaving “And for you its TEN THOUSAND DOLLARS PLUS FINE”. What sort of AUTHORITY this licensed plumber has - to say, “Plus Fine” in my house. I didn’t understand the reason why he behaved like that, and I didn’t care to ask either. Please remove the point “COURTEOUS PROFESSIONALS”, which is listed under “Great Reasons to Choose Mr. Rooter Plumbing” on your website. It doesn’t belong there. I determined not to ever call this company for any service and also to spread the word.

Scott Bennett was my plumber in Saginaw MI and he put in some new piping and a laundry tub in my basement, and he did an awesome job in great timing.

Scotty was my service man in Midland MI for a broken garbage disposal. Service was fast and he explained things I needed to know. Highly recommend. Thank you Scotty.

Never have them in my home again! Charged $295 to clear a toilet drain and had to come back 3 times because the toilet leaked after they reset it. Was late to the appointment, put nothing over their shoes and it was snowing & icy out. Left a mess to clean up and scratched my vinyl plank floor. The first guy they sent out to fix it was on crutches. What company does that especially in the snow! Next guy so big he barely fit in my bathroom, yes it small but he wasn't. Beware, I will never have them in my home again.

Mr. Rooter is NOT a SUBJECT MATTER EXPERT when it comes to PLUMBING. Given that I used them in the past, trusted their work, and I called Mr. Rooter for help again. I spent over $6,700 on a water leak that was not discovered and repaired on my rental property in November 2023. The water leak was later discovered by a contractor I hired to remove the mold in the bathroom after Mr. Rooter claimed they repaired the pipes that caused the water leak. The sheetrock was removed around the tub where the water was leaking. He confirmed that the water leak was coming from the water line installed by Mr. Rooter back in June 2022. During that time, the water was leaking out of the tub faucet and shower and Mr. Rooter changed the water lines. However, Mr. Rooter neglected to ensure the lines replaced were not leaking water. The water leak overtime caused mold in the bathroom ceiling and walls. I’ve spent thousands of dollars for work they didn’t fix over a year ago. I talked with a manager of the water leak they never discovered and needed them to repair the leak, or I’ll dispute the charges. Of course, he denied that it wasn’t part of their scope of work. I told him the only assessment they needed to do was to find the water leak and fix it instead they replaced unnecessary pipes. I text messaged Bob, the other manager who I’ve been working with since the beginning of the problem to ensure he knows what’s going on. He didn’t respond back about getting the water leak repaired. I also emailed Mr. Rooter regarding the water leak that was never discovered and repaired, and I wanted to dispute the charges, or they come fix it by a given deadline. I gave them steps I’m planning to do since they did not respond with deadline. I’m letting everyone know that they are FRAUDSTERS and CANNOT be trusted. Do not be a victim like me.