Mr. Rooter PlumbingReviews of mrrooter.com

Unknown source of drain flies in our condo. Both Johnny and Michael were excellent techs. They scoped our drains but could not find the source in the pipes. They snaked under the tub and sink in master bath. Found trap under sink full of sandlike substance. Replaced trap. They discovered we had a leaking hot water heater and they replaced that. All work was competently done. We as homeowners need to follow up with enzymes down all drains. Drain flies are a very difficult problem to solve. Will contact them in the future.

I would prefer to give ZERO stars! They left our yard and street a complete mess! We had to clean that ourselves. Now it’s a year later and yard is horrible and has a huge rut and mound in it. It can’t be mowed or anything. It turns to mud in the rain. It’s not even level with our house. Do NOT use them!!! I have many photos to show the damage.

Mr. Rooter of Daytona ripped me off. I had been wanting to add a city water shut off valve at the house but didn't know where the water line at the house was located. The city shut off is at the street 120 feet away from the house. I was having the underground power line replaced and lucky for me they located the water line a few feet from the house. Mr. Rooter charged me 800.00 to install a 1 inch PVC valve. No digging, the water line was already exposed, and I even supplied the valve box that was simply placed over the valve. They were here less than one hour. They took advantage of me.

A particularly difficult drain clog was handled efficiently and successfully by Reyes Chavez and his field tech associate. Made a dismal day turn bright and shiny. Plus the charge was perfectly reasonable. Mr. Rooter now and forever!

I'd give zero stars if I could. This company preys on people's sense of urgency. My husband and I flip homes, but did not have time to deal with a clog in our tenants kitchen sink line, so we called Mr. Rooter to deal with it. A van arrived with “D. Rhodes” logo on it (they must just sub out the jobs). The technician charged us an exorbitant amount of money (just shy of $1000) for less than one-hour worth of non-technical work (to snake the sink and replace its PVC P trap, which I believe he destroyed during the process) with minimal expertise for a simple job. I gave him my American Express card and he forced me to sign his tablet saying it was confirmation that they came out. About a week later we received an email with the bill of which the explanation of service was much exaggerated with several false statements. We contacted the Mr. Rooter office manager “Jennifer” to explain the situation and asked for the bill to be significantly reduced because of such. She said that she would have to speak with her upper management to get approval of such discount and that the technician would give us a call to discuss the fallacies on the bill of service, but both never got back to us after a plethora of calls back to her about the issue. We ended up disputing part of the charge with our American Express Corporate Account who told us that they credited us $100 but would not give us anything additional back because I signed the technician’s tablet, which was apparently agreeing to the exorbitant cost for the repair. Both this company and American Express dropped the ball on this one! Needless to say we will never use this company again and we canceled our American Express accounts as they do not back cardholders as they state they do. Avoid this company and American Express at all costs unless you want to be ripped off.

A gentleman by the name of Jeremiah came to clear the main line but could not. e knew what he was doing. He stood by his word and was very easy to work with by answering questions. If he did not know something, he answered truthfully. I was told someone would be by Monday with a camera so I will do an updated review thereafter.

I live next door to a neighbors who has huge, huge trees in their front yard. Ultimately the trunk of the trees entered the drain pipe clogging up their house resulting in no water able to come through the clogged lines. Chase & Dakota came out and after a initial consultation with the owner lives in Tennessee and rents the house the entire shared driveway that affects that house and mine had to be totally excavated to get to the root of the problem. It took Chase & Dakota 2 full days and part of both nights to dig deep enough to find the blockage and remove it. They were always polite and apologized for having torn up the shared driveway resulting in neither me or my neighbor able to park in our driveway. They stayed with it despite quite a few setbacks. They professionalism and the warmth they showed throughout this horrific ordeal makes me proud to have met what I call “ individuals who are committed to getting the job done. They both are the cream of the crop for this Peoria Mr. Rooter.

Ms Keltie Harper arrived early. She was very pleasant and professional, promptly providing a variety of service option for our primary problem with a range of firm estimates. She was flexible. She also stayed to provide service for a secondary problem, also promptly providing a range of service problems together with firm estimates. I would definitely recommend her services to anyone else, and will be requesting her by name for any future services. Five Stars!