MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Susan M.
Nov 24, 2022
Not large!
We have 2 medium size pointers and bought 2 large beds. The beds are not large, and the dogs have to curl up small, to fit in them. They are more like a medium. Also the seam split within a week and I had to re stitch it. Not impressed, a very average product for the price.
Response from MrFluffyFriend™Feb 11, 2023
Hi Susan! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so
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MR ALAN M.
Nov 24, 2022
Dogs love it to lie on BUT it is very…
Dogs love it to lie on BUT it is very thin and fragile and my dogs nibbled it and it leaked stuffing everywhere. Not worth the money
Response from MrFluffyFriend™Feb 17, 2023
Hi Mr. Alan! Nothing makes us happier than knowing that your pet loves our bed. We are terribly sorry to know you are unsatisfied with our product though. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
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Janine R.
Nov 24, 2022
My cat has given your fluffy rugs and…
My cat has given your fluffy rugs and donut beds her seal of approval,She has been happier and more relaxed in fact she spends most of her time in her bed!
Response from MrFluffyFriend™Feb 17, 2023
Hi Janine! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
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Scott, L.
Nov 24, 2022
Painfully slow delivery
The actual product I purchased was good but it took nearly 6 weeks to get to me. It sat in a depot for 10 days - I could see it there through the tracking. When I queried it, I was told to chase the courier myself, but the courier told me only the sender could correspond regarding the delivery. A los of time wasted on my part trying to get my product to actually be delivered. This has put me off wanting to buy anything through them again. Added 13/02/23 - It took you over 2 months to reply to my review which just tells me that customer service is not top of your agenda.
Response from MrFluffyFriend™Feb 11, 2023
Hi Scott! Thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected]. We hope that you will give us another opportunity to make things right for you.
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customer
Nov 24, 2022
You have ver good communication skills…
You have ver good communication skills It was very useful how you kept me up to date with delivery details Izzy loves her new fluffy friend bed, as she loves to keep warm
Response from MrFluffyFriend™Feb 17, 2023
Hello! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
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William R.
Nov 24, 2022
One relaxed pooch!
I don't know if my dog could be happier. She loves this bed. And yes, like everyone else, this did take a month to be delivered. That's definitely a long time to keep promising your friend something but, she loves it so, it's a good experience.
Response from MrFluffyFriend™Feb 17, 2023
Hi William! Thank you! We love your feedback. Nothing makes us happier than knowing that your pet loves our bed. We aim to provide the best experience to your pets. Please always check our Newsletters and emails as we often provide promo codes that you can use on your next purchase.
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Marion S.
Nov 24, 2022
My dog loves the bed
My dog loves the bed, it seems made well enough, went through the wash well. However, it took a long time to get here, ordered Oct. 17, received Nov. 9. My dog is a 12 lb. Maltese and I ordered a Small which is big enough. I would order a size larger if I had to do it again. I would also research more before buying this one again as it seems pricey compared to some.
Response from MrFluffyFriend™Jan 25, 2023
Hi Marion! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
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Naila
Nov 24, 2022
Am liebsten würde ich negative Sterne…
Am liebsten würde ich negative Sterne vergeben. Ich wollte eine Bestellung stornieren und habe den Kundenservice angeschrieben. Dort wurde mir gesagt, dass das Paket bereits gepackt werden würde, ich könne aber einfach die Annahme verweigern. Nicht nur, dass es einen Monat und das Einschalten von Klarna gebraucht hat, bis die Rücksendung verarbeitet wurde, jetzt soll ich auch noch 10€ bezahlen, weil das die Pauschale ist, wenn man Dinge zurück schickt. Der Kundenservice antwortet manchmal sofort und manchmal wochenlang nicht. Manchmal auf deutsch und manchmal auf englisch. Die Produkte sind absolut überteuert! Es werden Sachen für 30€ verkauft, die man auf eBay für 5€ bekommt. Ich würde echt die Finger davon lassen.
Response from MrFluffyFriend™Feb 10, 2023
Hallo Naila! Es tut uns sehr leid zu wissen, dass Sie mit unserem Produkt und Service unzufrieden sind. Sie können uns per E-Mail unter [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Freue mich von Dir zu hören!
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