MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
mrfluffyfriend.com
Website
mrfluffyfriend.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Tried to cancel order several times because it took so long for item to get to delivery stage (also would not be at that residence for several months) and I was ignored on every request. I have no idea what happened to the product - it just disappeared after I had to submit a forwarding address. I canceled on my credit card so hopefully there will be no dispute needed.
Response from MrFluffyFriend™Feb 9, 2023
Hi Jeana! We are terribly sorry to know you are unsatisfied with our service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
RS
Rita S.
I am so disappointed in this bed for my…
I am so disappointed in this bed for my dog it is much smaller than I anticipated this stuffing in the bed sucks he falls out of the bed when he lays in it and I tried fluffing up the bottom so it would be better but that didn't really work either pretty expensive bed and it's not worth it I would send it back but it's a pain so I'll keep it and not like it
Response from MrFluffyFriend™Feb 9, 2023
Hi Rita! We're sorry to hear that you're not satisfied with our product. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
KT
Karen T.
Great
Great! My baby doggie loves it.
Only thing is not being able to track it. It had a weird tracking # from China.
Response from MrFluffyFriend™Jan 25, 2023
Hi Karen! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
KL
Katze L.
Vorsicht Betrug!
Laut Firmenaussage gibt es eine "30-Tage-Zurückgarantie". Ich habe innerhalb dieser Frist um die Angabe der im Internet nicht auffindbaren Rücksendeadresse gebeten, da keine meiner 4 Katzen das "Kuschelbett" beachtet hat, auch viele Versuche, das Bett attraktiv zu machen, sind hoffnungslos gescheitert. Im Gegenteil: habe ich sie hineingesetzt, sind sie sofort weit weggelaufen.
Statt der Rücksendeadresse kam da,nn das Angebot, die Betten doch einfach länger auszuprobieren, das wäre überhaupt kein Problem. Meine Frage, wie lange das dauern darf, wurde nicht beantwortet. Eine Rücksendeadresse gab es nicht.
Nach mehreren weiteren Anfragen um die Rücksendeadresse und der Ablehnung von immer mehr steigenden möglichen Rabatten auf den Kissenpreis (was nützen mir minderwertige Kissen, die kein Tier jemals nutzen wird???) kam im Oktober endlich die Rücksendeadresse in den NL - Ich habe wie verlangt, alle Auflagen erledigt und nochmals über 13 € für die versicherte Rücksendung in die NL bezahlt, das war am 11.10.22. Die Sendungsnummer ist CY 224424177DE. Ich habe 3 Kissen im Wert von 91,80 € gekauft.
Die Firma hat auf KEINE meiner Mails nach der Rücksendung geantwortet, natürlich bisher auch keinen Cent zurückerstattet.
Die Bezahlung erfolgte über KLARNA, leider hat sich auch diese Firma auf meine Beschwerde über die Geschäftspraktiken von MrFluffyFriend nicht gemeldet.
Gäbe es die Möglichkeit, keinen Stern zu vergeben, hätte ich das getan.
Response from MrFluffyFriend™Feb 9, 2023
Hi! Vielen Dank, dass Sie uns auf Ihre negative Erfahrung aufmerksam gemacht haben. Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Wir versuchen, unsere Produkte und Dienstleistungen mit hilfreichem Feedback wie Ihrem ständig zu verbessern. Sie können uns per E-Mail unter [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Freue mich von Dir zu hören!
AV
Anselmo V.
Very poorly made
Very poorly made. I purchased a similar product from Amazon and returned the one I got from these guys. I didn’t let me dog try it out. I submitted the return request right away. The customer service is great and the return policy makes it risk free but it is still overpriced and poor quality materials. I think they are all made in China anyway?
Response from MrFluffyFriend™Feb 11, 2023
Hi Anselmo! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
MW
Mr W.
Needs more padding on base
Bed arrived in a small package which is fine.. it took around three weeks and it looks nice but my main criticism is that the base of the bed is very thin, it needs more padding... as a result we've had to place another bed beneath this one to make it more comfortable for our large dog.
Response from MrFluffyFriend™Feb 12, 2023
Hi Mr. White! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations regarding the product and shipping. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
AG
Alex G.
Item color doesn’t look gray
Item color doesn’t look gray, more white silver. Have sent several emails for refund/return process and being ignored. No replies so I had to call Visa to dispute the transaction which is presently being reviewed.
Response from MrFluffyFriend™Feb 9, 2023
Hi Alex! We're sorry to hear that you're not satisfied with our product and service. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
RI
Rindel
Aucune nouvelle
J ai commandé un coussin à 42e j ai envoyé des mails aucune reponse!il n y a aucun numéro pour les joindre.j aurais du lire les avis .42e pour moi c est enorme ,ma petite bête est vieille je voulais lui offrir un coussin bien confortable pour ses vieux jours .Je suis seule et je touche l AAH
Response from MrFluffyFriend™Feb 9, 2023
Hi Rindel! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
