Cindy S.
Great customer service
Great customer service
Response from MrFluffyFriend™Jan 23, 2023
Hi, Cindy. Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend. -Team MrFluffyFriend™

MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Cindy S.
Great customer service
Response from MrFluffyFriend™Jan 23, 2023
Hi, Cindy. Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend. -Team MrFluffyFriend™
Virginia W.
I wanted to return my two unsatisfactory dog beds (very thin) and was told to either ship them to an address in China or I would receive 15% of the cost of the items. This is not what I would consider “refundable”!
Response from MrFluffyFriend™Jan 20, 2023
We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Liz
It's nice, but I thought it would be firmer/more supportive. True to size, but I wish it was bigger. I got the XXL for my 60lb lab and he fits if he's curled up, but there's no room to stretch.
Response from MrFluffyFriend™Jan 19, 2023
Hi, Liz. Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend. Thank you for pointing out to improve our product and services in the future. I want to assure you that your feedback does not go unnoticed. Thank you so much! -Team MrFluffyFriend™
Norma G.
Todo bien, en plazo. Las gatas muy contentas
Response from MrFluffyFriend™Jan 19, 2023
Hola Norma. Nos alegra saber que usted y su mascota tuvieron una experiencia positiva en MrFluffyfriend. ¡Esperamos verte de nuevo pronto! -Equipo MrFluffyFriend™
Tania S.
I was delighted with the bed itself but it was far too small for my Huntaway/Welsh collie. He hasn’t even stepped onto it. Such a great pity as, small as it is, it looks invitingly comfortable. It is a good size for small/miniature dogs. Very disappointed. Tania Szabo.
Response from MrFluffyFriend™Jan 21, 2023
We are sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
customer
My sister and her cats love it!
Response from MrFluffyFriend™Jan 23, 2023
Hi, Michaelle. We are happy to know that your sister and the cats had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! -Team MrFluffyFriend™
John M.
Took a bit to get the product, however I was in no real hurry, I ordered it at the busiest time of the year and trucking companies are struggling. Love the product but more importantly our dog LOVES the product.
Response from MrFluffyFriend™Jan 19, 2023
Hi, John. Getting positive feedback from fur parents we serve is always a joy. We would like to apologize for your negative experience in shipping. Thanks a lot! -Team MrFluffyFriend™
Sherry A.
Not too happy:( The pictures on the web site shows that the dogs sink in the bed. It’s not very fluffy…
Response from MrFluffyFriend™Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.