ROSCOE H.
I ordered a dog bed and immediately…
I ordered a dog bed and immediately decided against the bed once I received a notification informing me that the bed will take anywhere between 4-6 weeks to be delivered. I sent the company an email immediately asking for a cancelation and was told that the order was already being processed and couldn't be canceled. I told them that my mailing address was incorrect so if I can't cancel can they at least fix my mailing address. They informed me that my mailing address was fixed. 5 weeks later I finally receive a notification that my package was going to be delivered and then a day after that I received an email that my package was being returned to sender for having the wrong address. All this time I never received a call from an actual person even though I always included my phone number.
Response from MrFluffyFriend™Jan 18, 2023
Hi Roscoe! We are sorry to hear about your negative experience. We try to constantly improve our products with helpful feedback like yours. Kindly send us an email so we can look into it for you. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!


