Dani E.
Can’t get my dog out of it!
Can’t get my dog out of it!
Response from MrFluffyFriend™Jan 21, 2023
Hi Dani! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! :)

MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Dani E.
Can’t get my dog out of it!
Response from MrFluffyFriend™Jan 21, 2023
Hi Dani! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! :)
Dan V.
DO NOT BUY!! Poor quality, the filling is a synthetic material that lumps together, and it’s also very thin in places. The dog chewed it in 2 days, then spilled out everywhere. Really not great! It also took weeks to arrive.. best to avoid! Edit: I have received a reply asking to email them, but if there is a solution, happy to hear it here. No interest in having to return to China for £60 cost…
Response from MrFluffyFriend™Jan 20, 2023
Hi Dan! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Gabby H.
DO NOT BUY IT! Worse experience ever, the quality of the mat was terrible, very light and cheap made considering it not cheap to buy. The shipping time took too much longer than 21 days which was what it shows on the website. The tracking number that I received in the email never work. I requested to cancel the order as it took too long to arrive, got a response from the customer service saying it can not be cancelled because it has been dispatched, however the tracking number was showing not found on the tracking system.
Response from MrFluffyFriend™Jan 20, 2023
Hi Gabby! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Margaret B.
My dogs love the 3 beds I purchased I have yet to try washing them!
Response from MrFluffyFriend™Jan 21, 2023
Hi Margaret! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback!
Heather W.
I have not received these good
Response from MrFluffyFriend™Jan 19, 2023
Hi Heather! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Jacqueline R.
Would not use this company again, ordered a big bed for my dog which took weeks to come,unfortunately my dog got sick and had to be put down,the bed come I tried to return item no address in package,kept sending emails they said I could keep bed which has really upset me, reminded of my beautiful dog ,they offered 10% and then 25% which I took so I only got17,50 p back out,I payed 70pounds gave bed to charity shop
Response from MrFluffyFriend™Jan 19, 2023
Hi Jacqueline! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Nalini J.
Delivered when you said it wouldbe
Response from MrFluffyFriend™Jan 21, 2023
Hi Nalini! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! :)
Peter
the email confirming purchase was not sent; and long delay in removing money from credit caused a second purchase to be made as needed for christmas present. Notified of issue as soon as both withdrawals were seen on credit card. "too late to stop process" to return item to China required recorded delivery which was about £60 The beds are good; but would not deal with this company again Update following response: I did contact using the email given. Very unhelpful
Response from MrFluffyFriend™Jan 19, 2023
Hi Peter! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!