MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Hilaire
Feb 27, 2023
Took ages to arrive-over 4 weeks and…
Took ages to arrive-over 4 weeks and seems thin and poor compared to what I was expecting.
Response from MrFluffyFriend™Mar 4, 2023
Hi Hilaire! Thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected] hope that you will give us another opportunity to make things right for you.
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Susi
Feb 27, 2023
Rückerstattung wird verzögert / in Frage gestellt
Nach meiner Mitteilung, dass ich die Kissen zurücksende, heißt es, das Geld wird erst zurücküberwiesen, wenn das Paket heile im Lagerhaus in China (!) angekommen ist. Der Eingangs-Scan bei der Post würde keine Rolle für die Rückerstattung spielen. Die Rechtslage ist jedoch so, dass der Käufer nur für die Abgabe bei der Post verantwortlich ist und ab da sein Geld zurück zu bekommen hat. TIPP: Schickt es als Päckchen (17,99€) und macht Fotos davon, wie das Paket abgegeben und in der Post zur Abholung bereitgestellt wird. Das ist dann auch ein Beleg für eure Einlieferung. (Als Paket mit Tracking etc. kostet es nach China 42 €)
Response from MrFluffyFriend™Mar 4, 2023
Hallo Susi! Vielen Dank, dass Sie Ihr Feedback mit uns teilen. Wir entschuldigen uns, dass wir Ihre Erwartungen nicht erfüllt haben. Wir möchten dies mit Ihnen besprechen. Bitte kontaktieren Sie uns unter [email protected]. Wir würden gerne Abhilfe schaffen und hoffen, dass Sie uns noch einmal Gelegenheit dazu geben.
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Dave
Feb 26, 2023
Shipping is terrible
Shipping is terrible. It took 26 days from the time I ordered for the dog bed to arrive. My dog does like the bed but there are other brands that are just as good with normal shipping time. This is the second bed I’ve bought from this company and will be the last. The shipping time for both orders was 3 plus weeks.
Response from MrFluffyFriend™Mar 4, 2023
Hi Dave! Thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected]. We hope that you will give us another opportunity to make things right for you.
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PAM
Feb 26, 2023
Excellent customer service
At first I wanted to return the dog bed,as it wasn't what I had expected. When I contacted customer service they suggested to give the bed a few days to settle to it's shape after being vacuum pack. I did this and I am happy now. The bed is very plump and silky soft. The dark grey colour is more of a blue, but that goes great in my lounge. My oldest dog loves it, so it must be so comfortable. Many thanks.
Response from MrFluffyFriend™Mar 4, 2023
Hi Pam! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
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Scheel
Feb 26, 2023
My dog likes the bed But.....
My dog likes the bed. My issue is that it is not as represented on line. The bed is not very full of stuffing and is quite flat. On line it is full and firmer looking. It doesn't give the support that is advertised.
Response from MrFluffyFriend™Mar 4, 2023
Hi Scheel! Thank you for sharing your feedback with us. Nothing makes us happier than knowing that your pet loves our bed. We apologize that we didn't meet your expectations though. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
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anthony P.
Feb 26, 2023
Purchased the pups bed
Purchased the pups bed , and it is not all it’s supposed to be, don’t waste you’re money, they look great in the pictures on the website, please don’t waste you’re money, it’s no different to a normal £15 animal bed, thank you
Response from MrFluffyFriend™Mar 4, 2023
Hi Anthony! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so
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Lea
Feb 26, 2023
Very poor quality
Very poor quality. Bed has no support and collapsed instantly. Cover not removable. Customer service and returns are not straight forward either. Do not recommend.
Response from MrFluffyFriend™Mar 4, 2023
Hi Lea! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
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Glenda
Feb 26, 2023
My puppy Lurcher was very restless and…
My puppy Lurcher was very restless and didn’t want her bed. So I saw Myfluffyfriend stressless bed and what a difference she loved it. Now my other dog wants to share that’s how good the bed is. Have just bought a second one so they both have a good sleep. Thank you MyFluffyFriend
Response from MrFluffyFriend™Mar 4, 2023
Hi Glenda! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
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