MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

rkk R.
May 4, 2023
false information
Despite your message and your mail the shipment code transmitted show that the goods have still not been transferred to the transport company And despite what you say in your mail following m review I have not received an new mail with the information said to be sent May 5th: Your mail said that items have been delivered. Where????
Response from MrFluffyFriend™May 4, 2023
Dear Roger, thank you for bringing this to our attention. We apologize for any confusion and inconvenience caused by the conflicting delivery information. After investigating the matter, we can confirm that all 3 of your packages have been successfully delivered, and only 1 item is still in transit. We have sent you a new email with the latest shipping information, including the tracking number and the estimated delivery date. Kindly check your inbox, and if you still have any concerns, please do not hesitate to email us. Thank you for your patience and understanding. Sarah Team MrFluffyFriend™
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Hk
May 3, 2023
Sehr unzuverlässige firma
Nach über 4 wochen immer noch keine lieferung. Habe schon 3x geschrieben und man wird immer vertröstet mit den worten, das ist uns noch nie passiert....unglaublich.. das war bei meiner ersten bestelkung genau gleich. Man wird für dumm dargestelkt... Passt auf solltet ihr hier bestellen wollen.. Ich werde bei dieser unzuverlässigen und unseriösen firma nie mehr bestellen. Man bekomnt genau die gleichen sachen z.b auch über ebay oder nala und luna. Und diese können nur besser sein, denn schlechter als diese firma kann man fast nicht sein... Als aufgepasst bei denen..
Response from MrFluffyFriend™May 3, 2023
Hallo Hk, danke, dass Sie uns darauf aufmerksam gemacht haben. Wir entschuldigen uns dafür, dass Sie nicht die besten Erfahrungen mit unserem Versand gemacht haben. Wir sind immer bestrebt, die richtigen Erwartungen zu setzen und verlassen uns auf das Feedback unserer Kunden, um unsere Produkte und Dienstleistungen kontinuierlich zu verbessern. Ich möchte Ihre Bestellung überprüfen, kann dies jedoch nicht, da Sie keine Bestellnummer angegeben haben. Damit wir Ihnen helfen können, senden Sie uns bitte eine E-Mail an [email protected]. Wir danken Ihnen für Ihr Verständnis und entschuldigen uns für die Unannehmlichkeiten. Sarah Team MrFluffyFriend™
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Don W.
Apr 30, 2023
Dog bed falling apart after 6-8 weeks
Dog bed falling apart after 6-8 weeks, stitching coming apart and stuffing CV coming out. Company emailed and no response after one month wait. Don't buy from this place.
Response from MrFluffyFriend™May 1, 2023
Dear Don, thank you for sharing your feedback. We are sorry to hear about the issues you have encountered with our product. We take our commitment to customer satisfaction seriously and we address any issues that our customers encounter with their purchase. However, please note that we have a return policy that can be viewed on our website. We appreciate your feedback as we work on continuously improving our products and services. Sarah Team MrFluffyFriend™
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Elaine C.
Apr 29, 2023
Costly, regrettable experience…
Bed much smaller in dimensions and fluff than shown and stated on site. Not at all fluffy enough to suppport any level of weight without making contact with floor. Sent bed back and they refuse to refund the 60$ it cost to ship back. They communicated with me several times over the weks ensuring my refund. Had me send pics of receipt and everything and then disappeared. I explained to them that I had just adopted my dog who is to be my service dog due to be disabled and that I really needed my 60$ due to unemployment. They only pretended to be very understanding.---I spoke with my bank and this is false information you are stating. You could just mail me a check to the address you already have.
Response from MrFluffyFriend™Apr 29, 2023
Hi Elaine, thank you for sharing your feedback. We are sorry to hear that you are not satisfied with your purchase of our pet bed. It is our goal to provide the best quality products, however, we're sorry for falling short of your expectations. I understand that you're waiting for a refund for your returned item. I have checked our records and found out that one of our representatives has been trying to refund your order, however, due to a chargeback you opened with your bank, we're unable to process anything for you. Please check your email inbox for a response from our team today. However, for any confusion regarding the chargeback, please contact your bank directly. Sarah Team MrFluffyFriend™
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Ann M.
Apr 28, 2023
My dog loves her new bed
My dog loves her new bed
Response from MrFluffyFriend™Apr 29, 2023
Thank you for your review, Ann! We're thrilled to hear that your dog loves the new bed. At MrFluffyFriend, we take pride in providing high-quality pet products that meet the needs of both pets and their owners. Thank you again for choosing us, and please let us know if there is anything else we can assist you with. Sarah Team MrFluffyFriend™
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Kathryn
Apr 28, 2023
What a disappointment
What a disappointment. The anxiety dog bed is nothing like the pictures on the website. There is no filling in the base. It is a flat cushion. Not worth £69. I have put it inside my dogs existing bed
Response from MrFluffyFriend™Apr 29, 2023
Hi Kathryn, thank you for sharing your feedback. We're sorry to hear that you're disappointed with your purchase. We strive to provide our customers with high-quality products and the best possible shopping experience, and we apologize for falling short in this instance. We take your feedback seriously, and one of our representatives has just sent you an email to help resolve the issue. Thank you for bringing this to our attention. Sarah Team MrFluffyFriend™
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Jay E.
Apr 28, 2023
Our dog loves her new bed
Our senior Westie Poo loves her new bed. it bring her much comfort and enjoyment, so a "BIG" thank you!
Response from MrFluffyFriend™Apr 29, 2023
Thank you for sharing your positive experience with MrFluffyFriend™, Jay! We're delighted to hear that your senior Westie is finding comfort and enjoyment in the bed. We're committed to providing high-quality products that help pets feel their best, so your feedback means a lot to us. Please don't hesitate to reach out if you have any questions or concerns. Thank you for choosing MrFluffyFriend™! Sarah Team MrFluffyFriend™
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debbe
Apr 28, 2023
I love the bed but I ordered according…
I love the bed but I ordered according to the spec that MrFluffyFriend indicated. I wanted to return to exchange for a larger size.....I was told I had to pay return shipping and that is expensive....however I was offered 15% off bed and another 30% off to purchase a larger bed. What a scam! MrFluffyFriend may offer guarantee satisfaction but returns are to be shipped internationally and the returned shipping is almost as much as the bed. It should be written returns have to be shipped internationally and expensive. That is how a guarantee satisfaction should be written. No hidden surprises
Response from MrFluffyFriend™Apr 29, 2023
Hi Debee, thank you for sharing your feedback. We're sorry to hear that you're not completely satisfied with your purchase and that you found the return process to be less than ideal. We strive to make our customers happy and want to ensure that you have a positive experience with MrFluffyFriend™. We apologize for any confusion regarding the return policy and will take your feedback into consideration as we continue to improve our processes. If there is anything else we can do to assist you, please send us an email at [email protected]. Thank you for your feedback. Sarah Team MrFluffyFriend™
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