MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Brittany K C.
May 18, 2023
So good we got a second!
Shipping was quick, and easy to track. My anxious doberman loves the original bed we got, and our other dogs also did so much that we got a second one and a blanket, which has become my dobie's favorite thing. Our frenchie absolutely loves the bed and it's his daily lounger!
Response from MrFluffyFriend™May 18, 2023
Thank you for your positive feedback, Brittany! We're thrilled to hear that the shipping was quick and easy for your order. We're delighted that your anxious Doberman loves the original bed, and it's heartwarming to know that your other dogs enjoy it as well. Getting a second bed and a blanket shows your commitment to their comfort, and we're glad the blanket has become your Doberman's favorite. It's wonderful to hear that your Frenchie enjoys the bed as their daily lounger. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing MrFluffyFriend! Sarah Team MrFluffyFriend™
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Karen Z.
May 18, 2023
Great anxiety bed
I have ordered 2 of the beds & 1 pillow. Our border collie weighs 48lb and is always needing to be “working” whether herding or fetching balls etc. when I ordered the first size large bed, she immediately curled up in it & was totally calm. The XL size fit her even better. She loves your products! I wish the covers had a zipper so they w/be easier to launder, but otherwise, we love all of your products- thank you!
Response from MrFluffyFriend™May 18, 2023
Hi Karen, thank you for your positive review! We're thrilled to hear that our anxiety beds have been great for your border collie. It's wonderful that the large size immediately provided her with a sense of calm, and the XL size fits her even better. We're glad she loves our products! We appreciate your feedback regarding the covers, and we'll take it into consideration for future improvements. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing MrFluffyFriend! Sarah Team MrFluffyFriend™
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Lynne D.
May 18, 2023
I ordered two fluffy beds
I ordered two fluffy beds, at different times, for my two kitties. They came as I expected and my kitties love them. I have had no bad experiences with Mr Fluffy Friend
Response from MrFluffyFriend™May 18, 2023
Thank you for sharing your positive experience with us, Lynne! We're glad to hear that you ordered two fluffy beds for your kitties and that they arrived as expected. It's wonderful to know that your kitties love their new beds. We strive to provide a positive and hassle-free experience for our customers, and we're delighted that you have had no issues with MrFluffyFriend. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us as your furry friends' comfort provider! Sarah Team MrFluffyFriend™
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Deva D.
May 17, 2023
Two beds for my two dogs
My two dogs love their beds! I would like to send a foto, how to do it here? Dagmar
Response from MrFluffyFriend™May 18, 2023
Hello Deva, thank you for sharing your feedback. We're delighted to hear that your two dogs love their beds! Unfortunately, we don't have the capability to receive photos here on Trustpilot. However, if you'd like to share a photo with us, we recommend reaching out to our customer support team. They'll be more than happy to assist you with sharing the photo and would love to see your dogs enjoying their beds. Thank you for choosing MrFluffyFriend! Sarah Team MrFluffyFriend™
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Helga B.
May 16, 2023
Finger weg von diesem unseriösen…
Finger weg von diesem unseriösen Händler!! Selbst ein Stern ist schon zuviel!!!!! Ein Umtausch ist nicht möglich. Leider habe ich die Bewertungen hier zu spät gelesen. Mein Hundekörbchen ist leider zu klein. Falsche Grössenempfehlung des Händlers. Im Mail Verlauf werden, wie hier oft erwähnt15%Rabatt dann 25%Rabatt angeboten, da der Artikel auf eigene Kosten nach China geschickt werden muss. Das Geld ist weg. Mit PayPal bezahlt und auf einen seriösen Anbieter gehofft. Grosser Irrtum. Freuen Sie sich schon jetzt auf die rethorisch einwandfreie Mailantwort des Herstellers auf diese Bewertung, die als Fazit den Sachverhalt beschönigt, aber nichts bewirkt.
Response from MrFluffyFriend™May 17, 2023
Hallo Helga, vielen Dank, dass Sie uns Ihr Feedback mitgeteilt haben. Wir entschuldigen uns für die Unannehmlichkeiten und die Unzufriedenheit, die Sie mit unserem Service erlebt haben. Wir bemühen uns, genaue Größenempfehlungen zu geben und einen reibungslosen Umtauschprozess zu gewährleisten. Wir verstehen Ihre Frustration und bedauern jegliche Fehlkommunikation bezüglich des angebotenen Rabatts. Ihr Feedback ist uns wichtig, und wir nehmen es ernst, um unseren Service zu verbessern. Wenn wir noch etwas tun können, um Ihnen zu helfen oder eine weitere Lösung zu finden, kontaktieren Sie uns bitte direkt unter [email protected]. Wir freuen uns über Ihr Feedback und bemühen uns, auf Ihre Bedenken einzugehen. Sarah Team MrFluffyFriend™
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Mark
May 16, 2023
Received the dog bed packed down to the…
Received the dog bed packed down to the size of a cereal box. Unpacked it was poor quality and nothing like the photos online. I massively overpaid and only noticed they had lied about their feedback when I went onto trust pilot. Don’t buy from this company.
Response from MrFluffyFriend™May 17, 2023
Hi Mark, thank you for sharing your feedback. We apologize for the disappointment you experienced. We strive to provide accurate product representations and maintain high-quality standards. We take customer feedback seriously, and we appreciate you bringing this to our attention. We would like to offer a resolution for you. Unfortunately, you didn't provide an order number for us to be able to check your order. If there's anything specific you'd like to address or discuss, please contact our customer support team at [email protected]. We value your satisfaction and would like to make things right. Sarah Team MrFluffyFriend™
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Brian C.
May 16, 2023
I have brought a large size fluffy bed …
I have brought a large size fluffy bed and just get it today. It looks exactly what was posted in the advertisement. It is soft and comfortable and fit easily to the colour tone and furniture of my home. There was once delivery problem to my purchase, but the staff of the company responded to my problem quickly and fix the issue effectively. I think I may buy another XL fluffy bed very soon, so that I could play and sleep by the side of my dog on my own fluffy bed.
Response from MrFluffyFriend™May 17, 2023
Hi Brian, thank you for sharing your positive experience with our fluffy bed! We're glad to hear that the bed matches your expectations and seamlessly fits into your home's aesthetic. We appreciate your feedback regarding our responsive customer support team and their effective resolution of the delivery issue. It's wonderful to hear that you and your dog are enjoying the bed so much that you're considering purchasing another one soon. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support! Sarah Team MrFluffyFriend™
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Mrs Pat S.
May 15, 2023
I recently purchased a small size bed…
I recently purchased a small size bed for my dog after checking on the sizing recommendations. Unfortunately it is too small, it also toppled over when my dog attempted to get in. I contacted customer service department who I must say have promptly replied each time. But it sounds easy to return But it is so expensive. I paid £36 for the bed. Requested track & trace return is £22 !! I was offered a larger bed for a discount ( and I could keep the unusable small bed ) This would mean a bed would cost me £76 …. Crazy money. On the positive side the bed seems to be of good quality. I am very disappointed, especially as I went by the firm’s sizing advice. I am out of pocket by £36.
Response from MrFluffyFriend™May 16, 2023
Hi Mrs. Pat, thank you for sharing your feedback. We apologize for the inconvenience and disappointment you've experienced with the sizing of the bed and the return process. We appreciate your positive feedback on the quality of the bed. We understand your concerns regarding the cost of returning the item and the offer for a larger bed. We strive to provide excellent customer service and take your feedback seriously. We will definitely use this to work on improving our sizing guidelines and our services. If there's anything else we can do to assist you or explore alternative solutions, please don't hesitate to email us again. Your satisfaction is important to us, and we want to find a resolution that meets your needs. Sarah Team MrFluffyFriend™
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