Dan “Meeks” M.
AVOID THIS COMPANY DISHINEST AND WILL NOT EXCHANGE, RETURN OR REFUND
REPLY TO MYFLUFFYFRIEND'S REPLY: AVOID THIS COMPANY. As you can read in their reply, they still do not offer to refund/exchange a DEFECTIVE BED. They ADMIT THAT THE RETURN IS TO CHINA and is very expensive. MFF has ZERO COMMITMENT to Customer Service and Customer Satisfaction. DO NOT do business with this company. You will be very unsatisfied and if you have a problem they will not refund, exchange or take a return...even for DEFECTIVE PRODUCTS. SCAM/DISHONEST AVOID THIS COMPANY! THIS COMPANY IS 100% BASED IN CHINA AND IS AS DISHONEST AS THEY CAN BE. First, the quality of the beds are very inconsitent, I bought two and one was severely overfilled so my dog would roll off instead of sink in, and it had a horrible musty odor that would not go away even after one week. I tried to return the bed and was given a return address IN CHINA...the cost to return was twice as much as I paid for the bed. They did offer a 15% discount and also said that I could donate the bed (but no exchange or refund) but never addressed the real problem that the bed was defective and stank. DO NOT DO BUSINESS WITH THIS COMPANY...VERY DISHONEST CHINA BASED BUSINESS.
Response from MrFluffyFriend™Jun 18, 2023
Hi Dan, we apologize for any inconvenience you have experienced. We take customer satisfaction seriously and strive to provide high-quality products and services. We are committed to resolving any issues you may have encountered with our bed. Regarding returns and refunds, we understand your concerns. Our return policy is designed to ensure a smooth process for our customers. We apologize if the return address and the associated cost of the return shipment didn't turn out as you expected. We appreciate your feedback and will take it into consideration to improve our processes. If you still need further assistance, don't hesitate to reach out to our customer support team. We are here to assist you and find a satisfactory solution. Sarah Team MrFluffyFriend™