Dora
DO NOT WASTE UR MONEY ON FLUFFY MATS..
Wow. This site is not a scam but as good as. They advertise an anxiety relieving bed, but u get a fluffy mat. No base stuffing and barely enough support for ur pet to not feel the floor. But yes they have a returns policy….you have to send it back at ur cost , with insurance, so they can say they received it. Now these fluffy mats are vacuum packed and made into tiny packages for them to send it, HOW is the average person able to do that? And we are international so shipping cost will be huge!!! These guys are selling a product not fit for purpose.not in any way. Im just realising that this was a huge loss if money and time that i can ill afford. Wish they would stopselling rubbish…the 60% off is another scam.
Response from MrFluffyFriend™Jul 17, 2023
Hello Dora, we apologize for the negative experience you had with our pet beds. We appreciate your feedback and are sorry to hear that the product did not meet your expectations. Our intention is to provide anxiety-relieving beds for pets, and we regret that you found them lacking in support. Regarding the returns policy, we understand your concerns about the cost and process. We strive to make our policies clear and customer-friendly, but we acknowledge that there may be room for improvement in this area. We will take your feedback into consideration to ensure a better experience for our customers in the future. We genuinely value your satisfaction. One of our customer support representatives is already looking into this so that we can find a resolution that works for you. We are committed to providing the best service possible and appreciate your patience and understanding. Thank you for bringing these issues to our attention. We are constantly working to improve our products and services based on customer feedback, and your input will help us in our continuous efforts to better serve our customers. Sarah Team MrFluffyFriend™