MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Irene
Oct 31, 2023
soft and fluffy
My two Bostons love their beds - very soft and the fabric envelopes them. I have ordered and received two more, one large one for the car, and another so each could have their own. Definitely their favorite dog beds (with many to choose from.) Slow to come - but we weren't in a hurry - and not much padding underneath - I put them on top of old dog beds.
Response from MrFluffyFriend™Nov 1, 2023
Thank you for your feedback, Irene! We're delighted to hear that your two Bostons love their beds and that they find them soft and enveloping. We appreciate your input on delivery speed and padding, and we'll consider your comments as we aim to continually improve our products. If you have any more questions or need further assistance, please feel free to reach out. We're here to ensure your Bostons have a cozy and comfortable experience. Warm regards, Sarah Team MrFluffyFriend™
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Gill
Oct 31, 2023
Sizing as described & my Boxer dogs has given it the paw/thumbs up.
Ordered the 2xlarge bed for my 40kg beautiful Boxer boy as we are about to have my daughters cockerpoo puppy join us three days per week. My Boxer went straight to it - perfect size for him & within ten minutes of its arrival he sank into it, spread-eagled himself across it & promptly fell asleep! Think this will be his happy place for when the new puppy arrives. I ordered it on 17/10/23, was warned in the acknowledgment that there may be a delay of 7 to 21 days due to demand. I contacted them again last Thursday, received a reassuring e mail it was with the carrier & sure enough it arrived this Monday morning so great customer service. The reviews make it clear the cover isn’t removable so I was forewarned but I can reassure any prospective buyers - this isn’t a scam despite some strange reviews. It’s a great product & I’ve had prompt excellent customer service. Win win for my dog and myself!
Response from MrFluffyFriend™Nov 1, 2023
Thank you for your wonderful review, Gill! We're thrilled to hear that the sizing was as described and that your Boxer dog is loving the bed. It's heartwarming to know it's become his "happy place." We appreciate your patience and are glad to have provided great customer service. If you have any more comments or questions in the future, please don't hesitate to reach out. We're here to ensure you and your furry friend have a fantastic experience with MrFluffyFriend™. Warm regards, Sarah Team MrFluffyFriend™
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Kelly C.
Oct 31, 2023
Way to long to receive product and inferior product
Took weeks to get the product shipped and that was not known up front, the shipping label was created but product not available to ship and should have known that up front not after creation of order. In addition for the price, the product was inferior than other similar beds I have purchased of this type, 58 was much higher for the inferior product
Response from MrFluffyFriend™Nov 1, 2023
Dear Kelly, we apologize for any inconvenience you experienced regarding the shipping delay and the product quality. Your feedback is important to us, and we'll use it to improve our service. We'll be sending you an email and we'll work to make things better for you. We aim to ensure your satisfaction. Best regards, Sarah Team MrFluffyFriend™
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Mrs Clare L.
Oct 31, 2023
My dog had to have a major op on her…
My dog had to have a major op on her leg - very anxious that she remained calm when outside of the cage - actually she was better outside of the cage on her fluffy bed than locked in - so pleased with the product
Response from MrFluffyFriend™Nov 1, 2023
Dear Mrs. Longhurst, we're delighted to hear that our fluffy bed helped keep your dog calm and comfortable during her recovery. Thank you for sharing your positive experience. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Wishing your dog a swift and full recovery! Warm regards, Sarah Team MrFluffyFriend™
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Wendy
Oct 31, 2023
Dog likes it…
It took awhile to come as shipped from EU to UK. Couldn’t track until Royal Mail had hold of it in the UK. Have to say I was sceptical but it is the only bed the dog hasn’t dug in. Not sure it’s made him any calmer or less stressed.
Response from MrFluffyFriend™Nov 1, 2023
Dear Wendy, we're glad to hear that your dog likes the bed, and we appreciate your patience with the shipping process. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help ensure you and your furry friend have a great experience with MrFluffyFriend™ products. Best regards, Sarah Team MrFluffyFriend™
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J S.
Oct 31, 2023
Update
Update. Habe die Rücksendung angeboten bekommen,jedoch auf dem Rücksendeformular ist eine Adresse in China angegeben. Die Rücksendekosten würden den Warenwert übersteigen und sind vom Käufer zu tragen. Es wurde mir eine 30 % Erstattung angeboten (10,50€ von einst 42 €) die habe ich angenommen, weil mir dieses Procedere auf die Nerven ging. Das Kissen hab ich der Katzenhilfe gespendet. ich kann nur empfehlen dort nichts mehr zu bestellen.
Response from MrFluffyFriend™Nov 1, 2023
Vielen Dank, dass Sie uns über Ihre Erfahrungen informiert haben, JS. Wir entschuldigen uns für die Unannehmlichkeiten, die Sie hatten. Wir wissen Ihr Feedback zu schätzen und arbeiten kontinuierlich daran, unsere Dienstleistungen zu verbessern. Sollten Sie in Zukunft weitere Fragen haben oder Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind bestrebt, unseren Kunden ein besseres Erlebnis zu bieten. Mit freundlichen Grüßen, Sarah Team MrFluffyFriend™
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Eunice M.
Oct 31, 2023
Delivery so slow and no updates given !
Delivery so slow and no updates given !
Response from MrFluffyFriend™Nov 1, 2023
Dear Eunice, we apologize for any inconvenience you've experienced with the delivery. Your feedback is important to us, and we're working to improve our shipping process. We will be sending you an email to update you. We value your satisfaction and aim to provide a better experience in the future. Warm regards, Sarah Team MrFluffyFriend™
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JULIA M.
Oct 31, 2023
Good company
Good company, dogs like the beds.
Response from MrFluffyFriend™Nov 1, 2023
Thank you for your kind words, Julia! We're delighted to hear that the dogs enjoy our beds. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. Warm regards, Sarah Team MrFluffyFriend™
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