Katie W.
Took over a month to arrive- almost 6…
Took over a month to arrive- almost 6 weeks. Unfortunately the largest size (xxl?) seems rather small and really quite thin. Listed as suitable for a GSD but owrhaps better for a small spaniel size dog. Fabric nice and soft to touch but not thick enough to cushion against the floor- it feels hard underneath. Wouldn't bother using this brand again. It was quite cheap, though (although advert said it was on offer- looking again, the offer seems to be permanent!) Definitely not worth what is stated as the original price, and barely worth the offer price, especially with a 6 week wait! I didn't ever get a confirmation email with the order number, so I can't include that.
Response from MrFluffyFriend™Jan 1, 2024
Dear Katie, We appreciate your feedback and apologize for any inconvenience caused. We're sorry to hear about the delayed delivery and sizing concerns you've experienced with our product. Your input is valuable to us, and we'll certainly take it into consideration for future improvements. Regarding the softness of the fabric and thickness of the bed, we'll review our product specifications to ensure they meet the expectations for different dog breeds. We understand your disappointment and want to assure you that customer satisfaction is our priority. We will be sending you an email, and we'll do our best to address your concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Sarah Team MrFluffyFriend™