MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Marechal
Jan 20, 2024
Commande passée le 14 janvier toujours…
Commande passée le 14 janvier toujours pas de mail de confirmation … Un mail envoyé au SAV pour savoir où cela en est mais tjrs pas de réponse … je commence à penser que je me suis bien fait arnaqué par cette e-marque qui a pignon sur rue sur Facebook
Response from MrFluffyFriend™Jan 22, 2024
Cher Maréchal, Nous nous excusons sincèrement pour le retard et tout inconvénient causé. Nous aimerions vérifier cela pour résoudre le problème avec votre commande, cependant, vous n'aviez pas votre numéro de commande. Nous répondons toujours aux e-mails, cependant, si vous n'en voyez pas, veuillez également vérifier vos dossiers de spam et de courrier indésirable, car les e-mails s'y retrouvent parfois. Soyez assuré que vos préoccupations sont prises au sérieux et nous nous engageons à résoudre ce problème dans les plus brefs délais. Merci d'avoir porté cela à notre attention. Cordialement, Sarah Équipe MrFluffyFriend™
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Sophie
Jan 20, 2024
Awful customer service
Do not order from this company. I ordered a large for my cocker spaniel as advised - far too small. I have contacted the customer service team to request a refund and suspect I’m speaking to a bot. I’ve asked 3 times what the returns address is for a refund and they keep referring me to their returns policy on the website - where the returns address is no where to be seen and they say to contact their customer service team. Extremely frustrating! Update - finally have the returns address - company is in China and you are responsible for the delivery costs!!
Response from MrFluffyFriend™Jan 22, 2024
Dear Sophie, We sincerely apologize for the inconvenience you've experienced. We appreciate your feedback and are actively working to improve our customer service processes. Your concerns have been noted, and we assure you that steps are being taken to address them promptly. Regarding the returns, we understand the frustration, and we are committed to making the process smoother in the future. Thank you for bringing this to our attention. Best regards, Sarah Team MrFluffyFriend™
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Betty F.
Jan 20, 2024
My dogs love these beds
My dogs love these beds. I have them inside and outside and they love to lie in them.
Response from MrFluffyFriend™Jan 22, 2024
Dear Betty, We're thrilled to hear that your dogs are enjoying our MrFluffyFriend™ beds both indoors and outdoors! It warms our hearts to know that they find comfort in our products. Thank you for choosing MrFluffyFriend™ for your furry friends. Best regards, Sarah Team MrFluffyFriend™
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Tracy H.
Jan 20, 2024
This is by far the best bed I’ve ever…
This is by far the best bed I’ve ever bought my 12 1/2 Choc Lab who has terrible arthritis among other issues. He went straight to this bed and laid down and has been in the same spot now for over an hour. He loves his new bed. Wish I would’ve known about this sooner.
Response from MrFluffyFriend™Jan 22, 2024
Dear Tracy, We're thrilled to hear that your 12 1/2-year-old Choc Lab is enjoying our MrFluffyFriend™ bed! It warms our hearts to know that the bed provides comfort, especially for a furry friend dealing with arthritis and other issues. Thank you for choosing MrFluffyFriend™ to make your pet's life more comfortable. We appreciate your kind words and hope your furry companion continues to enjoy peaceful moments on their new bed. Best regards, Sarah Team MrFluffyFriend™
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Jeannette C.
Jan 19, 2024
This Company is a scam
This company is a scam . Do not buy anything from this company . I received a damaged bed thru shipping . I sent them pictures and requested a postage paid return label . I am still battling w them for the last 2 weeks . I don’t have up so easy . They keep sending me emails offering apologies . I told them they can keep those . I need a label asap .
Response from MrFluffyFriend™Jan 22, 2024
Dear Jeannette, We sincerely apologize for the inconvenience you've experienced with your purchase. We understand the importance of resolving this matter promptly and we are already looking into this. Thank you for bringing this to our attention, and we appreciate your patience. Please expect an email from us shortly. Best regards, Sarah Team MrFluffyFriend™
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val P.
Jan 19, 2024
Received my dog bed today after over a…
Received my dog bed today after over a week since ordered but very pleased with it
Response from MrFluffyFriend™Jan 22, 2024
Thank you for your feedback, Val! We appreciate your patience and are delighted to hear that you're pleased with your MrFluffyFriend™ pet bed. If you have any further questions or concerns, feel free to reach out. Best regards, Sarah Team MrFluffyFriend™
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Eric
Jan 19, 2024
Scammy Company with a Bad Product
First, this company offers incentives to review the product, so it's hard to trust positive reviews. Second, the product shipped very late and was very poorly packaged (an easy-to-damage bundle packed as cheaply as possible). Third, the product itself is obviously low quality and either shipped damaged already (maybe due to the poor packaging) or had a hole chewed through it in literally seconds. This is a generic scammy overseas company that brands a bad product as something good, charges far too much for it, and then manipulates reviews to make it look like something quality. Avoid.
Response from MrFluffyFriend™Jan 22, 2024
Dear Eric, We appreciate your feedback and take customer concerns seriously. We apologize for any inconvenience caused by the late shipment and the packaging issues you experienced. This is certainly not the standard we aim to uphold at MrFluffyFriend™. Regarding the reviews, we value transparency. We assure you that we are committed to improving our processes and addressing the issues you've mentioned. Unfortunately, you didn't provide your order number for us to check anything. If you haven't already, please contact our customer support team at [email protected] with your order details so that we can address your specific case promptly. Thank you for bringing this to our attention, and we apologize for any disappointment caused. Best regards, Sarah Team MrFluffyFriend™
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Carol L.
Jan 19, 2024
The dog bed finally arrived today after…
The dog bed finally arrived today after a long wait with a mess up with my address which was stated clearly. Now the bed has finally came I'm very unsatisfied as it is to small for my dog which is a blue staffi and I did order a large would greatly appreciate if u could consider me for a full refund please Kind regards Carol
Response from MrFluffyFriend™Jan 22, 2024
Dear Carol, We sincerely apologize for the inconvenience you've experienced with the delayed delivery and the size discrepancy of your MrFluffyFriend™ pet bed. We understand the frustration this has caused and assure you that we take your feedback seriously. To address this issue promptly, we have sent you an email. Please check your inbox. If you can't find our message in your inbox, please also check your spam and junk folders. We are committed to resolving this matter to your satisfaction, and we appreciate your understanding. Thank you for bringing this to our attention. Kind regards, Sarah Team MrFluffyFriend™
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