MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Bryan
Dec 12, 2024
I still haven't received the bed...
I still haven't received the bed.... tracking shows it hasn't been picked up in over two weeks now. Somehow the company has the gall to ask for a review for a product they don't intend to ship. I hope someone reads this review along woth the others BEFORE purchasing as I unfortunately failed to do... I dont believe i will ever receive my order. It does not take weeks for any carrier to receive a shipment after label creation. This company clearly marks orders as shipped just to recognize revenue. No intent of satisfying their customers nor their commitments to deliver.
Response from MrFluffyFriend™Dec 15, 2024
We sincerely apologize for the delay and the frustration you've experienced, Bryan. Rest assured, we’re already looking into this, and one of our support team members will be sending you an email to address the situation. We understand your concerns and are committed to resolving this. Thank you for your patience, and please feel free to reach out if you need further assistance.
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Roberta T.
Dec 12, 2024
I have never received the pet bed so I…
I have never received the pet bed so I cannot cannot post a review. Since you say that it is in transit why can't you tell me where it is? Your tracking number doesn't work. You have been paid in full and I have received nothing. So since you are able to track my pet bed, YOU tell me where it is. You were paid on 11/29/2024 and today's date is Dec. 15th 2024. You say you sent me an email TODAY! NOT TRUE!! YOU SENT ME NOTHING. The bed finally came today 12-18-2024. It is horrible. I ordered the largest bed for my dog. The pad in the bottom is so thin and gives NO SUPPORT. Also making us all sneeze. Horrible purchase.!!! STAY AWAY FROM THIS COMPANY. IT WAS SENT IN A 15 INCH BY 15 INCH PLASTIC WRAP. I HAVE A PICTURE. I KNEW IT WAS A SCAM. FOLLOW MY GUT AND DO NOT ORDER FROM THESE PEOPLE.
Response from MrFluffyFriend™Dec 15, 2024
I'm really sorry for keeping you waiting on your order, Roberta. We've just fired off an email to you today with all the latest info on your pet bed. It's probably chilling in your inbox, but if you're having trouble locating it, try checking your spam or junk folder. We totally get how important this is for your furry friend, so thanks for bearing with us. If you need anything else, just shout out, we're here to help!
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Cindy J.
Dec 12, 2024
I never received my dogs pillow
I never received my dogs pillow. Never received a notice it was coming, nor was del8vered. Very disappointed. I am ready to call my bank to dispute.
Response from MrFluffyFriend™Dec 15, 2024
Hi Cindy, we sincerely apologize for the confusion and frustration. Your dog’s pillow was delivered on December 14 to your front door/porch. Please double-check the delivery location, and if you have any questions or concerns, feel free to reach out to us directly. We're here to help and resolve this for you!
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Ànthony H.
Dec 12, 2024
THIS IS A SCAM!!!!!!
THIS IS A SCAM!!!!!!! DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!!!! Ordered bed in November. Tracking is non-existent, and their email response is computer generated. Their response to every complaint is the exact same, read below with other complaints. I requested a full refund and told them not to send it, since it hasn't shipped yet, haven't gotten any response and I expect when I do it will read exactly as the other responses read, like an A.I is responding and they whoever "they" are only care about taking people's money, definitely not refunding you. I regret not reading the reviews first. Go to a local pet store if you want caring customer service and quality beds! Too good to be true is what this company is, if it is even a company. My guess is they get their stuff from temu or some other online company for pennies and rip good, honest pet owners off with no remorse. Sincerely, one who's been scammed
Response from MrFluffyFriend™Dec 15, 2024
Hey there, Anthony! We're really sad to hear that you've had a tough time with your order. We totally get how annoying that can be. To help us track it down, could you please shoot us an email at [email protected] with your order number? Our amazing customer support squad is ready to jump in and help you out as soon as they can. We're all about fixing issues and making sure you're happy with our service. Thanks for giving us the chance to sort this out for you!
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joy P.
Dec 12, 2024
Great product
Great product, and great customer service available through email.
Response from MrFluffyFriend™Dec 15, 2024
Hi Joy, we can't thank you enough for the lovely review! It truly means a lot that you're happy with the bed and the service you received. We're a bunch of pet lovers here, and knowing that we've made a difference in your life is the best reward. If you ever need anything else, don't hesitate to give us a shout. Thanks again for choosing us! 🥰🐾
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Alan L.
Dec 11, 2024
I have not received my bed after at…
I have not received my bed after at least 3 weeks. Three e mails to company and no resolve. Is this a scam company?!!
Response from MrFluffyFriend™Dec 15, 2024
Hi Alan, we're really sorry to hear about the delay. Our customer support team is already looking into your order to resolve the issue and will be in touch with you shortly. We understand your frustration, and we appreciate your patience as we work to resolve this matter. Thank you for bringing this to our attention.
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WILLIAM F.
Dec 11, 2024
Still waiting for over three weeks for…
Still waiting for over three weeks for delivery of the dog bed!!!!! Contacted the company and was blown off saying they couldn’t do anything since their third party delivery service had the item!
Response from MrFluffyFriend™Dec 15, 2024
We're really sorry for the wait and totally get how annoying it is, William. Your order is set to be delivered on the 17th, and we're in touch with the folks who are handling the shipping to make sure it gets to you as planned. We really appreciate you sticking with us, and if you have any more questions or issues, just shoot us a message. We're here to help!
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Anthony E.
Dec 11, 2024
Took for ever to get the bed
Took for ever to get the bed. Then when it got here, it looks nothing like the picture on the website. It isn’t nearly as plush or big. You have 2 medium size dogs on it and there is still quite a bit of room. The one we received, is barely big enough for our German shepherd.
Response from MrFluffyFriend™Dec 15, 2024
We’re so sorry to hear about your experience, Anthony, and understand how frustrating this must be. We’ve already sent you an email to address your concerns, so please feel free to respond there. We’re committed to resolving this for you as quickly as possible. Thank you for your understanding!
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